State of Michigan ยท 6 hours ago
Human Resources Customer Service Representative 9
Lansing, MI
Full-time
Onsite
Mid, Senior Level
4+ years expState of Michigan is seeking a motivated individual for the MI HR Service Center. The role involves monitoring HRMN system reports, resolving insurance coverage issues, and assisting in complex customer inquiries while acting as a lead worker for HR CSRs.
GovernmentOffice AdministrationSocial Media
Responsibilities
Monitoring and processing HRMN system reports
Reviewing document compliance termination reports
Utilizing insurance carrier portals and secure sites to research and resolve insurance coverage issues
Initiating and resolving provider update issues reported by customers
Processing complex transactions related to net/gross pay adjustments, divorce, and COBRA service requests
Acting as a lead worker to assist HR CSRs in interpreting and resolving escalated or complex customer inquiries
Processing benefit, payroll, and wage assignment documents in the HRMN, DTS, and Content Manager systems
Qualification
Required
At least four years of customer service experience, preferably in a contact center environment
A background in human resources or benefit transactions, with experience using contact center software to manage customer inquiries and cases
Excellent written and verbal communication skills
The education acquired through completion of high school
Company
State of Michigan
State of Michigan is an American midwestern state located in the union of the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
US Department of Commerce, Economic Development Administation
2022-09-02Grant
Leadership Team
Brad Stoddard
Director, Office of Michigan's Public Safety Communications System (MPSCS)
Recent News
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