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Pinnacle Fertility · 2 hours ago

Director Training & Development

Scottsdale, AZ

Full-time

Onsite

Lead/Staff, Director/Executive

$100K/yr - $130K/yr

5+ years exp

Pinnacle Fertility is the nation’s fastest-growing physician-centric fertility care platform, supporting a national network of fertility clinics. The Director of Training & Development will build a training ecosystem, lead the design and deployment of training programs, and ensure operational consistency and clinical excellence across the organization.

Health Care

Responsibilities

Develop and deliver new-hire onboarding training for all clinical and corporate roles, ensuring consistent understanding of workflows, systems, and patient-care standards across the network

Build structured refresher training programs for existing employees to maintain consistency in protocols, regulatory compliance, quality standards, and technology updates

Create and manage Fertility 101 learning modules that provide foundational education on reproductive science, patient pathways, clinical terminology, and core fertility-care concepts for all non-clinical staff

Establish a recurring curriculum of annual and role-specific competency updates to reinforce skills, reduce variation, and maintain readiness for audits and regulatory requirements

Build and maintain clinical and corporate training programs (clinical operations, embryology and andrology fundamentals, FDA & regulatory topics, SOPs, risk reduction, quality, patient-flow workflows)

Design and deploy structured learning pathways and content using: LLM tools for institutional knowledge capture e-learning modules, micro-learning, videos, job aids, Lunch-and-learns, virtual webinars, and onsite sessions

Partner with clinical and operational leaders to ensure accurate, consistent training aligned to protocols, FDA requirements, and organizational standards

Own and manage the Learning Management System (LMS), ensuring correct enrollment, participation tracking, version control, and audit readiness

Partner with cross-functional leaders over the next year to build a systemwide, evergreen curriculum (clinical, operational, regulatory, patient-journey, and technology-focused) within our new LMS

Lead a from-scratch buildout of our training library, ensuring all modules reflect current protocols, FDA and regulatory requirements, and best practices in fertility care

Create sustainable processes for annual updates and continuous version control so evergreen materials remain accurate, compliant, and aligned with evolving clinical standards

Collaborate with subject matter experts in each department to translate institutional knowledge into structured, repeatable learning pathways

Coordinate rollout, adoption, and compliance for training across physicians, nurses, medical assistants, patient navigators, embryology, operations, and corporate functions

Lead systemwide training readiness for new technologies and platforms (including EMRs, AI/LLM tools, and workflow changes)

Measure training effectiveness and engage in continuous improvement based on data, assessments, and stakeholder feedback

Develop repeatable content packages to support onboarding, clinic expansion, and new clinic integrations

Additional projects and duties as assigned

Qualification

LMS managementInstructional designClinical educationE-learning content creationProject managementAI/LLM toolsCommunication skillsFacilitation skills

Required

Bachelor's degree required

Minimum 5 years of experience designing and building training modules within a learning management system (LMS) or similar enterprise training platform

Demonstrated ability to create scalable, business-ready e-learning content (modules, assessments, videos, micro-learning, workflows) for multi-site or multi-department organizations

Proven success managing the full lifecycle of training content—from needs assessment through design, build, deployment, tracking, and updates

Proven experience in clinical education, instructional design, training operations, or LMS management

Strong capability in translating complex clinical or regulatory topics into digestible training materials

Excellent communication, facilitation, and project management skills