JLL · 2 hours ago
Regional Operations Manager - Critical Facility
Richardson, TX
Full-time
Onsite
Senior Level
7+ years expJLL is a leading professional services firm specializing in real estate and investment management. The Data Center Regional Operations Manager will oversee resources to ensure the effective and efficient operation of the portfolio's Critical Environment, maximizing up-time and site efficiencies while managing the Texas regional portfolio.
CommercialReal Estate
Responsibilities
The Manager is responsible for the development and implementation of policies and procedures related to the maintenance and operation of Critical Environment space and equipment
Formulate and implement the preventative and predictive maintenance program, scheduling of preventative maintenance with a minimum disruption, performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff in compliance with the performance standards set forth by JLL and the Client
Responsible for engineering design/review and project management support associated with these technical areas in highly complex environments
Manage technical staff, and contractors to accomplish objectives
Focus on KPI goals and objectives, budgets and financial oversight and maintain a strategic view in managing operations of the critical infrastructure
Manage and design risk mitigation programs, processes and procedures designed to enable maximum up-time at a complex data center environment
Provide leadership, management, and technical oversight for client’s data center Portfolio, which includes critical environments and associated equipment & systems. Ensure proper engineering procedures and standards are being practiced and maintained. Ensure that facilities are operated and maintained safely, efficiently and in first class condition in compliance with the budget and financial plan
Provide leadership and management support to Building Engineers who have the responsibility of day-to-day operations and maintenance of the Critical Infrastructure
Report abnormal or critical conditions immediately to the relevant Client and JLL Management
Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure and demonstrate strong leadership over incident management
Review metrics and compare against industry benchmarks to ensure that the data center portfolio is being managed to meet or exceed KPI’s
Establishes the scope of various programs and/or projects, addressing all aspects including but not limited to business requirements, performance specifications, planning, cost, interdependencies, safety, and resources. Identifies all resources to be appointed and appoints the same based on clearly documented scopes of work as approved from both the customer and JLL management
Establish engineering process and procedures and provide oversight of JLL engineering team for all staffed sites
Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. - MOPs, SOPs, and Change Management processes)
Provides input to annual financial plans for operating expense and capital, and support account by identifying, for example, unforeseen emergency expenditures throughout the year
Responsible for the creation, monitoring and reporting of cost savings and value add opportunities for the region
Responsible for the delivery of Monthly Reports, Dashboards, and Equipment Status Updates providing JLL Management and the Client information on infrastructure critical loads, remaining headroom, equipment “health check”, project status, etc
Collaborate with project management in the delivery of projects & construction related activities supporting the critical operations and functions. Review and comment on engineering design documents for adding or upgrading new equipment, and critical infrastructure. Provide recommendations and interpret electrical system coordination, short circuit, and capacities as it relates to complex data center & trading operations electrical supply systems
Work with teams to ensure that all proper closeout and commissioning procedures are followed including the collection, distribution, and storage of all necessary documentation. Assure all operational drawings are updated and assure the critical infrastructure’s configuration management is maintained
Establish training and monitoring programs to ensure all Operations staff, and contractors performing work in critical facilities are appropriately trained in accordance with critical environment process and procedures
Assure the proper safety protocols, EOM and emergency training plans, and are followed and documented per JLL’s corporate standards and client requirements
Lead or participate in special engineering studies and audits and analysis about the client's portfolio and infrastructure
Qualification
Required
Minimum of 7 to 10 years' experience in critical operations
Must have strong familiarity and working knowledge of critical equipment
Strong technical knowledge in electrical systems, electrical generation/distribution, HVAC (specific to the environment), IT systems and critical environments (UPS & Stand-by Power systems), environmental regulations, local building codes, fire and safety systems, preventive and predictive maintenance and diagnostic equipment, etc is needed
Must be available 24/7 as needed to support critical operations and events
Must have strong relationship-building and collaboration skills
Must have skill in negotiating contracts, and preparing RFP's as they relate to critical infrastructures and related maintenance activities
Must possess excellent verbal & written communication skills including the ability to convey complex technical information in a manner that non-technical individuals can comprehend
Must be able to create and interpret the application of relevant policies, procedures, SOP's, regulations, codes, and standards
May supervise or oversee the work of building engineers, electricians, IT specialists, mechanics, and vendor contracts & personnel
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
President, CEO & Director
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
Morningstar.com
2025-12-29
2025-12-17
Company data provided by crunchbase