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WesBanco · 5 hours ago

Customer Service Representative - Boardman

Youngstown, OH

Full-time

Onsite

New Grad, Entry Level

WesBanco Bank, Inc. is focused on fostering a positive work environment and is seeking a Customer Service Representative (CSR) who will provide excellent customer service and process transactions. The CSR will be responsible for handling customer inquiries, identifying sales opportunities, and ensuring compliance with bank policies and procedures.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge

Accepts and accurately processes all financial service transactions

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures

Complies and operates within security and audit procedures

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center

Meets established individual referral goals as assigned

Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center

Develops and maintains working knowledge of the Bank's products and services

Qualification

Customer ServiceBanking SoftwareMicrosoft Outlook 365Cash HandlingMathematical SkillsAnalytical SkillsMulti-taskingOrganizational Skills

Required

High school diploma or GED required

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify referral opportunities

Personally models the standards of the Bank's Mission, Vision, and Pledge

Accepts and accurately processes all financial service transactions

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures

Complies and operates within security and audit procedures

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center

Meets established individual referral goals as assigned

Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center

Develops and maintains working knowledge of the Bank's products and services

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing

You will also be expected to complete all assigned compliance training in a timely manner

Proficient in Microsoft Outlook 365

Proficient computer skills are required and the ability to learn various Banking Software programs

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Must have strong product knowledge for the level of selling and successfully promoting products expected with position

Ability to write simple correspondence

Ability to lift and carry up to 25 lbs

Must be available to work all hours of operations