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RR Donnelley · 5 hours ago

Client Service Professional

Chicago, IL

Full-time

Onsite

Mid Level

$39K/yr - $55K/yr

3+ years exp

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The Client Service Professional will provide post sales customer contact for inbound order fulfillment of print and print related services, ensuring accurate execution of orders and maintaining communication between customers and internal teams.

Marketing & Advertising

Responsibilities

May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews

Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes; Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc); Provide proof of delivery, and order status upon request

Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products

Lead efforts to provide process documentation, workflows and job aids for internal and external purposes

May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company

Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production

Process orders and change notices (also includes obtaining delivery commitments and special freight quotes) in related systems as required, ensuring job instructions are verified (including pricing and quotes) in the various manufacturing systems

Perform pricing/generate quotes

Verify composition or perform copy prep as needed for order processing purposes

Manage, client inventory item maintenance in applicable systems, producing and analyzing reports

Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions

May train and mentor other client care staff members

Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements

May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company

Data entry responsibilities, setting up new items and managing current inventories

Act as a communication link between external customer and all internal departments

Performs other related duties and participates in special projects as assigned

Qualification

Administrative supportManufacturing operationsMS Office proficiencyOrganizational skillsCommunication skillsProcess improvementData entryTeam leadership

Required

HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

May possess additional education certification in this level

Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work

Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job

May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy

Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully

Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments

Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs

Must be able to work weekends and holidays

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with match

Life insurance

Other voluntary supplemental insurance coverages

Tuition assistance

Maternity leave

Adoption assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees