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FileCloud · 6 hours ago

Technical Solutions Engineer (Remote within US)

United States

Full-time

Remote

Senior Level

6+ years exp

FileCloud is a hyper-secure EFSS platform that provides industry leading compliance and data governance capabilities. They are seeking a Technical Solutions Engineer to collaborate with the sales team, design customized technical solutions, and support large enterprise customers throughout the sales process.

Cloud InfrastructureCloud SecurityComplianceCyber SecurityDatabaseDRMEnterpriseMobile AppsPrivate CloudSecurity

Growth Opportunities

No H1B

Responsibilities

Collaborate closely with the sales team, taking responsibility for all technical aspects throughout the sales process

Design and propose customized technical solutions that align with client-specific requirements and integrate seamlessly with existing systems

Install, configure, and integrate new systems and software within clients’ IT environments

Identify, troubleshoot, and resolve implementation issues, providing timely and effective solutions

Participate in post-sales calls/activities with large customers, ensuring continuity and success in the customer’s subsequent adoption, usage, and future expansion

Join our Technical Account Management Program and serve as a dedicated technical point of contact for our large enterprise customers

Qualification

Cloud experienceLinux administrationIT solutions designWindows administrationWeb protocols knowledgeTechnical sales supportCustomer engagementTechnical evangelismProblem-solving

Required

Minimum of 6 years' experience in designing and architecting IT solutions and supporting the process of selling complex IT solutions to large enterprises

Ability to understand prospects/customers business objectives and priorities by acting as a trusted advisor to help shape their use case and propose the best solution architecture

Minimum of 3+ years of technical experience within multiple technology companies selling into enterprise accounts

Cloud experience with one of these cloud providers: AWS, Azure, Google Cloud

Knowledge of web protocols and security

Passion for technology so they can act as evangelists for the products in discussions with potential customers and partners, to direct opinions and inspire action

Minimum of 3+ years designing and architecting highly available/redundant IT solutions for enterprise accounts

Experience in Linux administration and troubleshooting, preferably with distros like Ubuntu and RedHat

Demonstrate the ability to analyze and solve problems independently and within cross-functional teams

Authorized to work in the U.S. and reside within the country

Experience in Technical Solutions Engineering/ Architect or Senior Support capacity over the course of 6+ years, selling complex IT solutions into large enterprises

Abundant Windows or Linux experience with a background in IT solutions design

Comprehensive knowledge of the entire pre-sales process, working closely with the sales team to assist prospects in defining their business use cases with the FileCloud solution

Preferred

Experience in Windows administration and troubleshooting, especially with Active Directory and NTFS permissions

Familiarity with filesharing solutions

Benefits

Dedicated time for training and education opportunities

A mentorship model wherein your mentor and team support your development

A competitive salary with an annual bonus

Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am - 5pm local time.

20 days of paid time off which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country)

Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day

Paid day off to volunteer with the charity of your choice

Paid monthly internet cost, as well as lunch and wellbeing stipend provided

Reimbursement of all hardware costs associated with the role