Passion Dental Group ยท 6 hours ago
Dental Office Manager
Milford, MA
Full-time
Onsite
Mid Level
$62K/yr - $70K/yrPassion Dental is seeking a Dental Office Manager to oversee the daily functions of their dental office. The role involves providing direction to staff, ensuring customer service delivery, and collaborating with management for efficient office operations.
DentalHealth CareMarketing
Responsibilities
Provide oversight and direction to the team to ensure the consistent delivery of adequate customer service
Participate in the interview process of all potential staff and provide support in the orientation and training of new employees
Perform competency evaluations of the office staff to ensure performance goals are met
Collaborate with the CEO to management to ensure consistent and efficient operation of the office including staffing, training, and scheduling
Lead, inspire, and motivate others to perform and develop in their respective duties
Manage and direct staff assignments and activities, in accordance with office policy and applicable laws
Participate in marketing goals and objectives
Oversee patient relationships and manage patient complaints
Maintain social media accounts and monitor patient satisfaction through patient reviews
Proficiently understand medical and dental billing and claims
Accurately send personal account and insurance statements
Coordinate staff meetings
Engage in conflict resolution and conduct disciplinary action when necessary
Ensure compliance of all office staff to HIPAA regulations relating to patient records and privacy as well as state and federal regulations governing clinical practice
Take initiative to identify and execute ways to continually improve individual and practice performance
To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice
Perform other job-related duties as assigned
Qualification
Required
Provide oversight and direction to the team to ensure the consistent delivery of adequate customer service
Participate in the interview process of all potential staff and provide support in the orientation and training of new employees
Perform competency evaluations of the office staff to ensure performance goals are met
Collaborate with the CEO to management to ensure consistent and efficient operation of the office including staffing, training, and scheduling
Lead, inspire, and motivate others to perform and develop in their respective duties
Manage and direct staff assignments and activities, in accordance with office policy and applicable laws
Participate in marketing goals and objectives
Oversee patient relationships and manage patient complaints
Maintain social media accounts and monitor patient satisfaction through patient reviews
Proficiently understand medical and dental billing and claims
Accurately send personal account and insurance statements
Coordinate staff meetings
Engage in conflict resolution and conduct disciplinary action when necessary
Ensure compliance of all office staff to HIPAA regulations relating to patient records and privacy as well as state and federal regulations governing clinical practice
Take initiative to identify and execute ways to continually improve individual and practice performance
To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice
Perform other job-related duties as assigned
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Company
Passion Dental Group
Passion Dental Group is a dental support organization.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Series Unknown
Leadership Team
Richard Burns
Co-Founder
Brett Sorensen
Founder and CSO
Company data provided by crunchbase