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Henry Schein · 1 hour ago

Inside Account Manager - Brasseler (Remote - Western Time Zone))

United States

Full-time

Remote

Entry Level

$40K/yr - $45K/yr

2+ years exp

Henry Schein is a world-class healthcare organization seeking an Inside Account Manager to grow sales and product penetration among assigned customers via phone. The role involves establishing customer relationships, managing orders, and supporting sales performance through effective communication and problem resolution.

DentalHealth CareMedical Device

Culture & Values

Responsibilities

Establishing and meeting call objective for each planned customer call

Daily phone calls on assigned accounts in territory

Daily completes with decision makers at assigned accounts

Daily orders earned and entered from assigned accounts

Set appointments with assigned accounts for District Sales Managers to present new equipment products / systems

Contribute to sales performance against targets from assigned accounts

Earn and configure a complete and accurate order over the telephone

Enter order into information system

Record customer contacts in customer relationship management system

Up-sell at time of order: Substitute products, if backordered. Procedure suggestions & “basic” technical support

Troubleshoot order related problems, shipping, product availability & pricing issues

Complaint resolution and processing requests for returned product

Maintain workspace and files to company standards

Participate in quality reviews and call monitoring

Support company sales & marketing strategies and initiatives

Contacts customers to gather market research information

Qualification

Sales skillsCustomer serviceWindows softwareTelephone skillsMathematical skillsTime managementProblem solving

Required

Excellent basic sales skills

Prior experience with Customer Service & business professionals

Knowledgeable of company policies, procedures, practices, products & service

Knowledgeable of Windows based software, keyboarding & ten-key

Excellent telephone skills

Time management & problem solving skills

Individual must be able to work 40 hours per week and occasional overtime

Normal assigned work schedule 8 hour/day Monday – Friday between the hours of 7am and 7pm (6pm Friday)

High school diploma or general education degree (GED); or 2 to 3 years related experience and/or training; or equivalent combination of education and experience

Fundamental knowledge of selling techniques and the ability to close the sale

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Must be able to write and speak English in a grammatically correct manner

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations