Women in Tech · 3 hours ago
Airline Customer Services Clerk
Bella Vista, AR
Full-time
Onsite
New Grad, Entry Level
£28K/yr - £28K/yrWomen in Tech is seeking an Airline Customer Services Clerk to play a pivotal role in ensuring the safe and efficient operation of company-operated and chartered aircraft. The role involves welcoming passengers, providing information on safety procedures, and ensuring exceptional customer service throughout the travel experience.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Staying informed about flight details, schedules, passenger numbers, and any special requirements, including passengers with reduced mobility
Welcoming passengers and providing clear information on safety and security procedures
Building instant rapport with customers to create a positive first impression of the airline
Issuing and completing essential documentation, including passenger manifests, boarding passes, and flight preparation reports
Communicating any changes to flight schedules promptly and accurately
Weighing, labelling, and processing hold luggage with strong attention to detail for the flight load report
Using computer systems and check-in software accurately and efficiently
Collaborating effectively with colleagues and wider teams
Supporting Business Continuity Management activities within the department
Applying a practical, problem-solving mindset in a time-critical environment
Working flexibly, including weekends, public holidays, irregular shifts, and occasional travel
Qualification
Required
Experience of delivering high levels of Customer service within a similar environment
Exceptional interpersonal and communication skills, with the ability to explain information calmly and clearly
Knowledge of Civil Aviation Authority (CAA) and UK EASA Dangerous Goods regulations, safety standards, and operational procedures
Experience of using passenger handling systems
Awareness of airline check-in processes and procedures
Ability to work effectively under pressure in a time-critical environment while maintaining accuracy
Strong teamwork skills and the ability to collaborate across departments
Preferred
NVQ in Customer Service or Aviation
Benefits
Competitive pension scheme
Employee share plans
An extensive range of flexible discounted health, wellbeing and lifestyle benefits
Green car scheme
Private health plans
Shopping discounts
Annual incentive
Company
Women in Tech
Welcome to Women in Tech - a collaborative community in the UK dedicated to empowering women in STEM to make career choices through news, guidance, inspirational case studies, job opportunities and events.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase