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SourceAmerica · 3 hours ago

A/V & Event Support Engineer

Vienna, VA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

2+ years exp

SourceAmerica is seeking an experienced A/V & Event Support Engineer to join the Information Technology team. This role will manage end-to-end video conferencing operations and audio/visual (A/V) operations for various events, providing technical support and developing improvement plans for A/V technologies.

Information TechnologyPackaging Services

H1B Sponsor Likely

Responsibilities

Manage end-to-end video conferencing operations and A/V support for on-site, off-site, and hybrid events using Zoom and Microsoft Teams; represent IT in planning with Events, Facilities, and business stakeholders, and conduct multiple technology dry runs to ensure reliable, effective outcomes

Image, configure, and prepare SourceAmerica conference systems and peripherals for major events; manage shipping logistics for technology to external conferences/events; coordinate technical resources and equipment for the Xforce Conference

Manage and support Zoom/Microsoft Teams collaboration with field offices and external affiliates (Department of Defense, U.S. AbilityOne Commission, and NPAs) and provide remote guidance for regional/off-site meetings and online events

Oversee installation and periodic testing of sound and microphone reinforcement, audio distribution, and Zoom/Neat video conferencing hardware

Manage and maintain conference room technology across all offices (Zoom Rooms/Microsoft Teams Rooms via the Zoom portal); configure, troubleshoot, and perform ongoing software and security updates for Neat bar/pad and Logitech hardware; create and maintain system documentation and user guides

Develop and implement short- and long-range video conferencing technology improvement plans with minimal operational disruption; establish standard policies and procedures; evaluate, recommend, and implement new technologies

Train and advise users on best practices for online presentations and secure communications (video conferencing, chat, screen, and information sharing); provide webinar support for events with 100+ participants; manage CEO/Leadership webinars including support, recording, editing, and distribution; collaborate with the Training Department on video editing and webinar recordings

Provide direct support to Board Members and the leadership team via on-site, phone, and remote access; coordinate special projects/tasks with the Executive Assistant

Provide software support and guidance to team members; serve as backup for IT infrastructure colleagues and act as the primary backup for IT asset lifecycle management processes

Travel as required based on business needs

Qualification

A/V TechnologyVideo ConferencingZoom/Microsoft TeamsNeat TechnologyVideo EditingCustomer ServiceVendor ManagementProblem SolvingProject ManagementInterpersonal SkillsAttention to DetailCommunication Skills

Required

Bachelor's degree in IT, A/V Technology, or related field (or equivalent experience)

2+ years of experience in A/V support and event technology management

Experience with desktop/laptop and application support

Experience with Neat technology for Zoom and MS Teams usage. (Or equivalent hardware)

Deep expertise and strong awareness of current trends in video conferencing, streaming and A/V technology

Understanding of Zoom/Teams based conferencing system and endpoints

Understanding of video editing technologies

Aptitude to evaluate and become proficient in new technologies, processes, and skills

Must be able to perform vendor management (track commitments and escalate with vendors as needed)

Excellent diagnostic and problem-solving skills

Excellent customer service skills, ability to communicate leadership and board

Ability to manage multiple projects simultaneously

Great attention to detail

Familiar with accessibility requirements

Preferred

5+ years relevant work experience

CTS certification, Zoom/Teams Rooms certifications, experience with streaming platforms

Proven proficiency in MS Office including Excel, Outlook, PowerPoint, and Word

Proficient user experience with an enterprise resource planning (ERP) systems. SourceAmerica uses Microsoft Dynamics 365 as its business application system

Strong interpersonal skills and ability to build and maintain relationships

Strong oral and written communication skills, including grammar and proofreading skills

Strong organizational skills

Capable of working independently and solving problems under time pressure

Flexible schedule and some travel required during certain time periods

Benefits

Paid holidays

Vacation time

Sick leave

Medical, dental, and vision insurance

A solid retirement plan

And more!

Company

SourceAmerica

SourceAmerica is create job opportunities for people with disabilities.

Founded in 1974

Vienna, Wien, AUT

201-500 employees

https://www.sourceamerica.org/

H1B Sponsorship

SourceAmerica has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2021 (1)

2020 (2)