Amplifon · 4 hours ago
IT Operations and Support Intern Summer 2026
Waco, TX
Internship
Hybrid
Intern
Start in 2026 SummerAmplifon is the global leader in the Hearing Care market, and they are seeking an IT Operations and Support Intern for a 10-week paid internship program. The role involves providing hands-on experience in troubleshooting technology issues, supporting end-users, and participating in software testing and integration processes.
E-CommerceHealth CareRetail
Hiring Manager
Leddie Malagon
Responsibilities
Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems
Provide Tier 1/2/3 support for end-users and escalate unresolved issues when necessary
Install, configure, and maintain workstations, printers, and other peripherals
Log, track, and manage service requests through IT service management (ITSM) tools like ServiceNow or Jira
Document troubleshooting steps, solutions, and recurring issues in a knowledge base
Visiting onsite location (within 3hrs) for troubleshooting and training
Designing and executing test cases to identify and report software defects, ensuring functionality, usability
Help create technical specifications and test plans from business requirements
Assist in planning, preparation, execution and control of system integrations testing and end user systems acceptance testing
Partner across functions to achieve testing results/execution
Qualification
Required
Pursuing a bachelor's degree in Information systems, Computer Science, Data Analytics or related field
Current Sophomore, Junior, or Senior graduation date between May/June 2027 – 2029
Ability to conduct research into systems and data issues
Proficient in Microsoft Excel, Visio, PowerPoint and other Microsoft Office tools
Ability to travel within 3 hours of central office in Waco, TX
Analytical and interpersonal skills
Organized and detail oriented
Problem-solving abilities; ability to make decisions using good judgment
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Benefits
Access to workshops designed to help you develop professional skills
Assigned a mentor in an area of interest to help you along the way
Company
Amplifon
Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound.
Founded in 1950
10001+ employees
H1B Sponsorship
Amplifon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$765.35MKey Investors
Banca Popolare di SondrioBanco BPMEuropean Investment Bank
2025-06-01Post Ipo Debt· $56.77M
2025-04-07Post Ipo Debt· $109.82M
2024-10-15Post Ipo Debt· $272.08M
Leadership Team
Fabio Rosa
CIO Americas
Sarah Gorsuch
General Counsel, Chief Privacy Officer
Recent News
2025-11-19
MarketScreener
2025-10-27
Company data provided by crunchbase