Miracle-Ear, Inc. · 2 weeks ago
IT Operations and Support Intern Summer 2026
Waco, TX
Internship
Hybrid
Intern
Start in 2026 SummerMiracle-Ear, Inc. is a leading company in the Hearing Care market, offering a paid internship program for IT Operations and Support. The intern will gain hands-on experience by working on real-world projects, providing support for end-user technology issues, and participating in testing software functionality.
Health Care
Hiring Manager
Leddie Malagon
Responsibilities
Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems
Provide Tier 1/2/3 support for end-users and escalate unresolved issues when necessary
Install, configure, and maintain workstations, printers, and other peripherals
Log, track, and manage service requests through IT service management (ITSM) tools like ServiceNow or Jira
Document troubleshooting steps, solutions, and recurring issues in a knowledge base
Visiting onsite location (within 3hrs) for troubleshooting and training
Designing and executing test cases to identify and report software defects, ensuring functionality, usability
Help create technical specifications and test plans from business requirements
Assist in planning, preparation, execution and control of system integrations testing and end user systems acceptance testing
Partner across functions to achieve testing results/execution
Qualification
Required
Pursuing a bachelor's degree in Information systems, Computer Science, Data Analytics or related field
Current Sophomore, Junior, or Senior graduation date between December 2026 – 2028
Ability to conduct research into systems and data issues
Proficient in Microsoft Excel, Visio, PowerPoint and other Microsoft Office tools
Ability to travel within 3 hours of central office in Waco, TX
Analytical and interpersonal skills
Organized and detail oriented
Problem-solving abilities; ability to make decisions using good judgment
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Benefits
Access to workshops designed to help you develop professional skills
Assigned a mentor in an area of interest
Company
Miracle-Ear, Inc.
A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss.
Founded in 1948
501-1000 employees
H1B Sponsorship
Miracle-Ear, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-10Acquired
Leadership Team
Patrick Kochanowski, BS, ACA, BC-HIS
President and Founder KHIC, Inc.,
Recent News
2025-04-29
2024-04-08
Company data provided by crunchbase