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Christian Care Ministry · 2 hours ago

Customer Service Advocate

United States

Full-time

Remote

Entry, Mid Level

$19.25/hr - $19.25/hr

2+ years exp

Christian Care Ministry is a healthcare sharing ministry for Christians, dedicated to connecting people to a faith-based community wellness experience. They are seeking Customer Service Advocates to provide excellent service to Medi-Share program members and medical service providers by addressing inquiries and resolving issues with compassion and technical proficiency.

Financial ServicesHealth CareNon Profit

Responsibilities

Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace

Troubleshooting and resolving issues

Working with a high sense of urgency with all medical service providers and program members

Showing compassion and understanding to customers in need

Meeting monthly service objectives as outlined by management

Embracing any additional training, development, or special assignments with optimism

Adhering to company rules and policies

Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others

Offering prayer to all members and providers at every appropriate opportunity

Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs

All other duties as assigned

Qualification

Oral communicationWritten communicationCritical thinkingProblem solvingCustomer service experienceTyping speed 30 wpmDigital literacyMulti-taskingDatabase system usageComputer hardware knowledgeMicrosoft SuiteZoom proficiency

Required

Candidates must be located in an eligible state for employment with Christian Care Ministry (AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, and WV)

Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET)

Candidates who are within a 40 mile radius of our Melbourne, FL office will be required to work onsite full-time

High school diploma or GED

Two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare)

Oral and written communication expertise

Typing speed of 30 wpm or more

Reading and interpreting documents

Strong multi-tasking

Critical thinking and problem solving

Applying understanding to carry out instruction furnished in written, oral, or diagram form

Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom

Familiarity working with two computer monitors

Strong knowledge of computer hardware and software

Maintaining strict adherence to scheduled tasks

Staying connected in a remote environment using multiple communications channels

Utilizing a database system including how to update fields

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity

Customer Focus - Build strong customer relationships and deliver customer-centric solutions

Ensures Accountability - Holding self and others accountable to meet commitments

Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm

Minimum Age Requirement: candidates must be at least 18 years of age at the time of hire

Preferred

Two years high volume contact center experience

Experience in healthcare, insurance or medical billing

Benefits

100% paid Medical for employees/99% for family

Generous employer Health Savings Account (HSA) contributions

Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance

6 weeks of paid parental leave (for both mom and dad)

Dental - two plans to choose from

Vision

Short-term Disability

Accident, Critical Illness, Hospital Indemnity

401(k) – up to 4% match on ROTH or Traditional contributions

Generous paid-time off and 11 paid holidays

Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo

Employee Assistance Program including no cost, in-person mental health visits and employee discounts

Monetary Anniversary Awards Program

Monetary Birthday Awards

Tuition Reimbursements

Company

Christian Care Ministry

Christian Care Ministry (CCM) is a non-profit that administers Medi-Share, a healthcare sharing program where Christians come together to share each other’s medical bills.

Founded in 1993

Melbourne, Florida, USA

501-1000 employees