GEM Technologies ยท 5 hours ago
Senior Systems Engineer
New York, NY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $125K/yr
5+ years expGEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure and cloud platforms, providing expert technical support to clients and ensuring their systems are secure and functioning at peak performance.
Cloud ComputingCloud Data ServicesConsultingIaaSInformation ServicesInformation TechnologySecurityVirtualization
No H1B
Responsibilities
Design, implement and maintain server and cloud-based computing solutions
Provide expert technical support to clients, resolving any issues related to their systems
Analyze and optimize system performance, identifying areas for improvement
Create and maintain documentation of system configurations, procedures and troubleshooting guides
Stay up-to-date with emerging technologies and trends in the field of systems engineering
Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
Experience with disaster recovery and regaining access and functionality to IT infrastructure
While this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area
Qualification
Required
Ability to communicate effectively with organizational personnel and clients
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
Adapt easily to rapid changes in requests, processes, and procedures
Ability to set goals and prioritize tasks
Uses an objective, logical, rigorous, and detail-oriented approach to work
Resolves problems promptly, accurately and in such a way as to prevent future occurrence
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters
Strong attitude and desire to learn new technologies
Maintain current skills and strive to acquire new technical knowledge based on current industry trends
Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision
Must work well in a team environment and participate in working meetings
Hybrid position - Based in NYC area, occasional client visits are an integral part of this role
Must maintain a clean and presentable work environment for video calls when working from home as well as in the office
A bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects
Proficiency in managing and maintaining computer systems
Understanding of network communication protocols
Knowledge of configuring hardware components
Ability to deploy and manage software solutions
Excellent scripting skills using languages
Familiarity with system security practices
Experience with cloud platforms
Preferred
On-Prem Exchange
M365
Cybersecurity Applications
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Cloud Software
Google Workspace
PowerShell
Manage and maintain DNS infrastructure
VDI Administration
MFA Administration
MDM Solutions
Experience with NOC software and PSAs
Experience with router/switch implementation
VoIP systems
Knowledge of disaster recovery
Scripting or programming experience
Experience with cloud servers
RMM Experience
Benefits
Remote work
Professional Development stipend
Health Insurance
Dental/Vision Plan
Company
GEM Technologies
GEM Technologies is an IT solution firm that offers virtualization, managed IT, cloud-based computing, hosting, and security consulting.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Erin Malinowski
Talent Acquisition Partner
Company data provided by crunchbase