Wellstar Health System · 1 day ago
Sup Cash Applications
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
4+ years expWellstar Health System is dedicated to enhancing the health and well-being of the community it serves. The Supervisor Cash Applications is responsible for coordinating daily activities within the Cash Applications department, ensuring timely posting of payments and adjustments, and providing leadership and direction to the staff.
FitnessHealth Care
Responsibilities
Sets challenging and productive goals for team
Holds team accountable for actions while providing leadership and motivation
Provides resources and support
Uses checkpoints and data to track progress, setting up system and processes to measure results
Works collaboratively and as a team member with Revenue Cycle leadership
Partners with Human Resources to achieve desired organizational culture, staffing and workforce metrics
Fosters positive working relationships between staff and leadership across the Health System
Fosters a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication
Responsible for day to day operations of the Cash Applications department
Keeps management abreast of all issues and concerns of the department
Maintains payroll responsibilities
Oversees staff productivity and accuracy to ensure accurate and timely postings in managing daily unposted cash
Conducts regular performance reviews for staff and recommends salary adjustments or disciplinary actions
Conduct the interviewing and screening process of staff hires
Holds regular meetings with staff and promotes positive staff morale
Maintain excellent customer relations for all internal and external customers
Requires proficiency in MS Office applications
Coordinate Connect tickets related to department functions
Create/update department policies and procedures
Demonstrate effective departmental leadership and provide appropriate direction to the staff
Utilize quantitative production reports and providing consistent feedback to staff
Maintain effective communication with other leadership and Revenue Cycle departments
Apply appropriate supervisory, management and leadership techniques in an operational setting
Work effectively with difficult people and/or difficult situations
Evaluate best practice suggestions for possible outcomes into the revenue cycle
Oversees staff productivity and ensures accuracy and timely postings in managing daily posted and unposted cash
Identifies and reports payer ERA and EFT enrollments that need to be completed
Measures team member system gap time against timecard entries and downtime logs
Implements projects aligned with Revenue Cycle and executive leadership direction
Completes other duties and responsibilities as assigned by leadership
Responsible for implementation of new technology and training
Reviews, researches, testing, and implements new technology impacting Cash Applications
Coordinates training and quality assurance feedback to staff
Ensures all banking instructions are valid and processing without error
Maintains a thorough knowledge of WellStars Compliance department policies as they relate to the payment posting processes
Maintains a working knowledge of the ASC X12N 835 Implementation information
Train and assist Revenue Cycle staff on DAA and ERA detail in EPIC as requested by management
Serves as the intermediary with department relationships with Bank of America, Health Logic, and other WellStar entities
Serves as the intermediary with Waystar in relation to ERA payer files
Serves as the intermediary with Health Logic to ensure high quality level of performance and intercede for prompt resolution
Serves as key liaison for payment and refund issues
Serves as liaison with Bank of America for insurance and correspondence lockboxes
Responsible for maintaining ERA payment file processing to include ERA CAS Reason Codes, ERA Payment File Definition, ERA Provider Level Adjustment Mapping, ERA Provider Level Adjustment Reasons, ERA Remark Codes and ERA Segment Matching Rules
Reviews payer volumes and availability of 835 files to determine implementation schedule
Responsible for the creation of new ERA posting templates
Responsible for testing new ERA payers and templates to ensure posting accuracy
Monitors ERA files for possible payer changes that would necessitate changes in the posting templates or posting procedures
Responsible for tracking changes made to ERA posting templates to include the addition of new carrier codes and plans
Responsible for testing and implementation of the new ERA payers
Responsible for coordination of documentation for requested deposits via the BOA automated clearinghouse
Responsible for reviewing reported CAS code issues
Monitors transition of ERA posting files from Waystar to WellStar to ensure timely posting
Responsible for reporting and balancing of Cash Applications deposits and postings
Provides posting assignments to team members
Completes month reconciliation of posting files and deposits
Ensures timely resolution and completion of assigned Epic WQs
Identifies payer ERA and EFT enrollments for completion
Completes other tasks as assigned by the department director
Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct report, workgroup and hospital/entity level
Holds leaders accountable for behaviors that create trust and engagement
Performs all duties and responsibilities of this position in a manner that reflects the values of WellStar
Maintains and strengthens relationships with Revenue Cycle leadership and collaborates when developing and implementing process workflows and enhancements
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct
Qualification
Required
GED General or High School Diploma General-Preferred
Minimum 4 years experience in healthcare management or other management
All certifications are required upon hire unless otherwise stated
Broad proven practical experience in hospital billing, follow up, and customer service
Knowledge of hospital billing process and revenue cycle environment
Knowledge of state and federal regulations as they pertain to collection processes and procedures
Knowledge of and skill in the use of computers and related systems and software
Knowledge of insurance plan payment practices and billing requirements
Knowledge of and detailed understanding of managed care agreements
Skill in problem solving in a variety of settings
Skill in motivating and directing the work and activities of staff with the ability to effectively delegate
Skill in technical and professional accounting
Skill in good oral, written, and interpersonal communication, grammar, and spelling
Skill in time management and project management
Ability to effectively conduct regular department meetings
Ability to work cooperatively in a team environment
Ability to set climate for performance at optimum levels
Ability to establish and maintain a cohesive work team
Ability to work efficiently under pressure
Ability to apply appropriate supervisory, management, and leadership techniques in an operational setting
Ability to work independently and take initiative
Demonstrates a commitment to continuous learning and to operationalize that learning
Ability to willingly accept responsibility and/or delegate responsibility
Ability to deal effectively with constant changes and be a change agent
Ability to deal with difficult people and/or difficult situations effectively
Ability to set priorities and use good judgement for self and staff
Preferred
Minimum 4 years previous supervisory experience in hospital payment management
Bachelors Other-Preferred
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
Alan Muster
SVP Specialty Division
Recent News
BiometricUpdate.com
2025-10-28
Company data provided by crunchbase