Apply on Employer Site

Guardiar · 7 hours ago

Customer Service Representative

Ennis, TX

Full-time

Onsite

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

Guardiar is seeking a Customer Service Representative who plays a vital role in ensuring customer satisfaction through timely and accurate support. The representative will manage customer inquiries, resolve issues, and process orders while fostering positive relationships through professional communication.

Physical SecuritySecurityService Industry

Responsibilities

Serve as the primary contact for customer inquiries on baseline business, provide order status updates, and issue resolution

Accurately enter and review critical customer orders for non-project-based business, ensuring all required information is complete and correct

Confirm order details with customers, including delivery dates, product specifications, and special instructions

Coordinate with internal departments and external vendors to ensure timely order fulfillment and delivery

Monitor order progress and proactively communicate updates or delays to customers

Handle customer complaints and initiate corrective actions and enter replacement orders as requested by the quality team

Support the issuance of credit memos and sample shipments when needed

Answer incoming calls and emails, directing inquiries to the appropriate team members when necessary

Providing support to visitors and guide them to the appropriate team member

Maintain accurate records of customer interactions, orders, and communications

Assist with general administrative tasks such as filing, scheduling, and preparing materials for customer visits, marketing orders or trade shows

Qualification

Customer service experienceOrder managementMicrosoft Office SuiteERP systems familiarityBilingual in EnglishSpanishMultitasking abilitiesCommunication skillsAttention to detailProblem-solving skillsTeam-oriented