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Oak View Group · 4 hours ago

Supervisor, Guest Experience | Part-Time | PPG Paints Arena

Pittsburgh, PA

Part-time

Onsite

Mid Level

$21.44/hr - $21.44/hr

3+ years exp

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Guest Services Supervisor oversees and supervises Guest Service Representatives during events at PPG Paints Arena, ensuring all guest service locations are staffed and guest complaints are addressed.

Sports

Responsibilities

Supervise guest service staff to ensure appropriate coverage at all guest service locations throughout the facility and that proper Guest Services policies and procedures are carried out

Conduct pre-event meetings with guest service staff to ensure all pertinent information is shared pertaining to that day’s event

Open and close main room and collect and tag all lost & found items

Serve as a point of contact for our Service Recovery program to ensure guest, fan, and partner’s complaints are addressed in a courteous, respectful, and timely fashion

Assist in the implementation and administration of the employee recognition program

Communicate with guests, management, and command center to provide solutions to guest-related issues

Collect/Complete incident reports and provide summary at end of night to leadership

Assist guests with resolution of seat issues for non-hockey events

Ensure Guest Services Room is fully operational

Qualification

Supervisory principlesCustomer serviceProblem solvingMS Office proficiencyLeadership stylePrioritizeWritten communicationOral communicationOrganizational skillsWork independently