McGrath Family of Dealerships · 2 hours ago
Customer Service Representative
Cedar Rapids, IA, US
Full-time
Onsite
New Grad, Entry LevelMcGrath Family of Dealerships is a trusted name in automotive sales and service in Eastern Iowa. They are seeking customer-focused professionals to serve as the primary point of contact for customers, handling inquiries and providing information about vehicles and services.
AutomotiveLogisticsTransportation
Responsibilities
Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries
Handle inbound sales and service calls with professionalism and efficiency
Build rapport with customers and schedule appointments for sales and service teams
Provide accurate information on vehicles, services, promotions, and maintenance programs
Present initial financing or payment options based on customer needs
Maintain detailed and accurate notes in the CRM system
Follow up with customers to ensure a seamless and positive experience
Work closely with the BDC, sales, and service teams to meet performance goals
Qualification
Required
Prior customer service, receptionist, call center, or BDC experience
Strong phone presence with clear, confident, and professional communication
Ability to manage multiple tasks in a fast-paced environment
Comfortable using CRM systems and learning new technology quickly
Strong organization, follow-through, and attention to detail
Positive, dependable, and team-oriented mindset
Punctual, professional, and committed to high customer service standards
Preferred
Prior customer service, receptionist, call center, or BDC experience preferred
Benefits
PTO starting Day 1
Medical, dental, and vision insurance
401(k) with company match
Career growth opportunities — 97% of promotions come from within
Supportive, fast-paced, and collaborative team environment
Company
McGrath Family of Dealerships
The McGrath Family of Dealerships are proud to be an automotive leader in our community.
Founded in 1952
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jocelyne Jasek, SHRM-CP
Human Resources Business Partner
Recent News
Corridor Business Journal
2024-04-26
Company data provided by crunchbase