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Convergint · 1 month ago

Security Service Technician - Gulfport, MS

Gulfport, MS

Full-time

Onsite

Entry Level

1+ years exp

Convergint is a global leader in service-based systems integration, committed to providing exceptional service to customers. The Security Service Technician role involves responding to customer service calls, performing maintenance and repairs on security systems, and ensuring compliance with regulations and company policies.

BiometricsHealth CarePhysical SecurityPublic SafetySecurity

Responsibilities

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary

Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software

Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results

Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects

Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software

Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company

Responsible for primarily performing preventative maintenance for installed systems that are typically less complex

Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business

Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects

Performs other duties and responsibilities as requested or required

Qualification

Building automation systemsFire alarm systemsElectronic security systemsTroubleshooting skillsMechanical aptitudeElectrical aptitudeProgramming skillsMS Office proficiencyCustomer focus

Required

High School/GED or equivalent experience

Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted

Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems

Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions

Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)

Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)