SPS · 4 hours ago
Tour Guide – Join Our Holiday Team at Top of the Rock!
New York, New York, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrSPS North America is an award-winning employer offering outsourcing solutions, and they are seeking dedicated and customer-oriented individuals to join their team as Tour Guides at Top of the Rock. The role involves greeting and guiding guests while providing an exceptional guest service experience at this iconic New York City attraction.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Greet, guide and register visitors
Must be able to communicate in a clear and concise tone of voice
Must be punctual and comfortable leading groups of 10-25 people
Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark
Field all questions from guests regarding the Observation Deck and New York City
Must actively increase their knowledge and awareness of the site
Qualification
Required
Experience in art, architecture, history and art history is highly preferred
Must feel comfortable in operating wireless tour equipment
Outgoing, enthusiastic personality and genuine interest in providing optimal guest service
Ability to understand and communicate in English, both verbally and in writing
Must enjoy working with the public
Cooperative, team player mentality
Must have open availability including early mornings, late nights, weekends and holidays
Must be willing to work as necessary in changing climate conditions
Maintain a positive attitude in the work environment
Walking and standing required for the majority of the workday
MUST be flexible to work a variety of shifts including morning, evenings, weekends
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
Founded in 1980
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
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