Zocdoc · 2 hours ago
Provider Experience Specialist (Seattle)
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $26/hrZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Provider Experience Specialist, you will deliver exceptional customer service to healthcare providers, upsell features, and ensure they can effectively utilize Zocdoc's platform through various communication channels.
Health CareMedicalmHealthMobile AppsScheduling
Responsibilities
Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively
Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively
Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method
Qualification
Required
Excellent communication and interpersonal skills, both in verbal and written form
Customer service experience, preferably in a healthcare or technology-related field
Strong problem-solving abilities and adaptability in a fast-paced environment
Exceptional organizational skills and attention to detail
Dedication to delivering best-in-class customer service and promoting Zocdoc's mission
Benefits
Flexible work environment
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified
Company
Zocdoc
Zocdoc is a digital marketplace company that connects healthcare patients and doctors.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$375.94MKey Investors
Francisco PartnersFounders FundKhosla Ventures
2021-02-11Private Equity· $150M
2019-07-01Series D
2017-05-30Secondary Market
Leadership Team
Oliver Kharraz
CEO & Founder
Netta Samroengraja
Chief Financial Officer
Recent News
2025-12-11
2025-12-11
Morningstar.com
2025-12-10
Company data provided by crunchbase