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1-800 Hansons, LLC · 2 hours ago

Chief Operating Officer

Troy, MI

Full-time

Onsite

Director/Executive

8+ years exp

1-800-HANSONS is one of the largest home improvement remodelers in the U.S., serving over 200,000 customers across 20+ markets. The Chief Operating Officer will own the post-sale delivery engine, responsible for installation, service, closeout, and warranty execution across centralized teams and branch operations.

Building MaintenanceBuilding MaterialConstructionService Industry

Hiring Manager

Rachel Federoff

Responsibilities

Define and scale enterprise standards for post-sale installation and service

Lead centralized post-sale teams (scheduling, readiness, installation management, service)

Partner with Branch GMs, Divisional VPs and CRO to drive consistent execution and performance

Redesign and automate post-sale workflows to reduce cost, cycle time, and rework

Translate operational improvements into measurable productivity and EBITDA gains

Improve first-time-right quality, on-time performance, and customer satisfaction

Deliver meaningful productivity and EBITDA impact through automation and process simplification

Improve speed to delivery, on-time performance, and first-time-right quality

Reduce variability across branches and centralized teams

Improve customer satisfaction while lowering cost-to-serve

Achieve year-one EBITDA value creation targets tied to post-sale execution

Qualification

Operations leadershipProcess improvementData-driven decision makingB2C experienceCommunication

Required

8–10+ years of operations leadership in a multi-site, service or installation business

Proven success scaling standardized delivery in a B2C or residential services environment

Data-driven, process-obsessed operator with a bias for action

Hands-on leader who thrives in fast-growth, investor-backed environments

Strong communicator with the ability to drive adoption and accountability at scale

Benefits

Competitive compensation including base, bonus, equity, and benefits

Company

1-800 Hansons, LLC

At 1-800-HANSONS, we pride ourselves on presenting the best quality replacement windows, siding, roofing, gutters, gutter guards and bathtubs & showers.

Founded in 1988

Troy, Michigan, USA

201-500 employees