TELUS · 2 hours ago
Overnight Counselor I (Remote, U.S.A.)
United States
Full-time
Remote
New Grad, Entry LevelTELUS Health is a global-leading health and well-being provider, focused on empowering individuals to live their healthiest lives. They are seeking an Overnight Counselor I to provide real-time emotional well-being support via phone and chat, delivering single-session counseling and crisis management while maintaining client confidentiality.
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Responsibilities
Delivering single-session counseling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality
Conducting thorough assessments to determine appropriateness for short-term counseling
Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk
Collaboratively developing clear and concise treatment and safety plans with the caller
Referring the caller to appropriate internal or external resources as part of a holistic care approach
Maintaining accurate and clear clinical notes in our case management system
Able to pivot while maintaining the highest levels of professionalism in ever changing and ambiguous situations
Qualification
Required
Hold a Master's degree in Social Work, Clinical Counseling, Clinical Psychology, or a related field
Demonstrate expertise in risk assessment, sound clinical judgment, and trauma-informed care
Be confident leveraging technology and tools to enhance therapeutic approaches, client support, and documentation
Maintain clinical composure and a solution-focused approach in high-stress or demanding situations
Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
Apply creativity and open-mindedness to improve therapeutic approaches and develop solutions in evolving or ambiguous situations
Exhibit exceptional listening, empathy, and communication skills to build trust, manage expectations, and respond effectively to the caller's needs
Flexibility to work varying shifts including but not limited to evenings, weekends, and statutory holidays to support our 24/7 contact center
Preferred
Hold (or be eligible for) licensure in your state, preferred but not required
Company
TELUS
Second largest Canadian telecommunications company. Provides wireless phone service, high speed Internet, IPTV, home phone, long distance,
Founded in 1990
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.85B2025-12-04Post Ipo Debt· $2.07B
2025-06-19Post Ipo Debt· $1.5B
2025-04-15Post Ipo Debt· $1.15B
Leadership Team
Darren Entwistle
President and CEO
Ibrahim Gedeon
CTO
Recent News
2025-12-30
thecanadianpressnews.ca
2025-12-28
Company data provided by crunchbase