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Summa Health · 1 hour ago

Patient Registration, Central Registration PT

Greater Cleveland

Part-time

Onsite

Entry Level

$17.43/hr - $20.92/hr

1+ years exp

Summa Health System is recognized as one of the region’s top employers, known for its culture and commitment to excellent service. The Patient Access Liaison is responsible for interviewing patients to gather necessary information, guiding them through the registration process, and ensuring accurate completion of documents while providing high-level customer service.

Health CareMedicalNon Profit

Responsibilities

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information

Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits

Ensures patient brochures/registration documents are presented, explained, and completed accurately

Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate

Provides a high level of customer service and professional presence to present a positive impression of Summa Health

Qualification

Customer ServiceInsurance VerificationMicrosoft OfficeFinancial CounselingCommunication SkillsOrganizational SkillsInterpersonal SkillsAttention to Detail

Required

High school diploma/GED required

Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity

Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)

Demonstrates communication, organizational and interpersonal skills

Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members

Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment

Attentiveness to detail

Ability to sit or stand for extended periods up to 12 hours

Ability to perform bedside registration activities with a workstation on wheels

Work every other weekend and holiday

May be mandated for additional overtime shifts to meet operational demands of the department

Ability to adjust work hours to meet operational demands as required

Reliable Transportation required

Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility