PagerDuty · 5 hours ago
VP, Global Field Operations
United States
Full-time
Remote
Director/Executive
$275K/yr - $345K/yr
15+ years expPagerDuty, Inc. is a global leader in digital operations management, and they are seeking a VP, Global Field Operations to join their diverse, customer-focused team. This role involves leading the Global Field Operations organization, overseeing sales operations, and driving revenue growth initiatives to support the company's ambitious journey to $1B in revenue and beyond.
AnalyticsCloud ComputingInformation TechnologyIT ManagementSaaSSoftware
Responsibilities
Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
Establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
Lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
Design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
Partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
Develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
Support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
Deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
Build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management
Qualification
Required
15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
Mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
Demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals
Demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
Strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
Very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders
Preferred
Consulting experience or an MBA degree
Executive presence with the ability to influence at all levels and an innovative mindset around cutting-edge technologies
Experience with both product-led and sales-led growth motions across enterprise segments and channels
Willingness to travel occasionally and collaborate in-office with the leadership team
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Company
PagerDuty
PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents.
1001-5000 employees
H1B Sponsorship
PagerDuty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (7)
2022 (12)
2021 (9)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$523.6MKey Investors
AccelHarrison Metal
2023-10-10Post Ipo Debt· $350M
2019-04-10IPO
2018-09-06Series D· $90M
Leadership Team
Jennifer Tejada
CEO & Chairperson
Alex Solomon
Co-founder and GM Platform
Recent News
2025-12-31
2025-12-29
2025-12-29
Company data provided by crunchbase