Fifth Third Bank ยท 5 hours ago
Homeowners Assist Customer Care Specialist(Onsite Cincinnati, Ohio)
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
2+ years expFifth Third Bank is a financial institution committed to connecting great people to great opportunities. They are seeking a Homeowners Assist Customer Care Specialist who will work with borrowers and internal departments to provide current account status and assist with Loss Mitigation applications while ensuring a positive customer experience.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner
Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable
Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower
Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable
Welcome calls to the borrower
Full and complete servicing system documentation on all borrower contact and contact attempts
Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries
Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues
Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE
Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure
Ensure timeline are being met
Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special continuity of contact designation and responsibility does not end until the loan is current for a three consecutive months
Ensures that all required documentation is made available to management for problem resolution
Corresponds with borrower on account status and progress
Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral
Reviews and analyzes pay histories and customer records
Ensures system is properly updated for monthly reporting
Performs other duties as assigned by the management team
Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries
Assist internal departments with following up on missing Loss Mitigation application documents
Qualification
Required
High School Diploma or equivalent
Minimum 2 years Collections or Default Servicing experience
Intermediate proficiency level in Microsoft Word and Excel
Excellent oral and written communication skills
Understanding of collections and default servicing practices
Ability to evaluate a customer's situation without judgment being a customer advocate
Excellent customer service skills with both external and internal customers
Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines
Strong organizational skills and attention to detail
Ability to work independently with minimal supervision
Ability to work overtime as needed
Strong telephone and follow-up skills, and the ability to meet deadlines
Working knowledge of collection processes and procedures required
Must be able to work in a team environment to interact with employees and all levels of the organizations
Preferred
Loss Mitigation, foreclosure, bankruptcy and REO experience preferred
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2025-12-30
Company data provided by crunchbase