Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid jobs in United States
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Canvas Credit Union · 4 hours ago

Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid

positionLone Tree, IA
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$22/hr - $28/hr

Canvas Credit Union is dedicated to transforming financial services, focusing on education and support for their members. The Bilingual Loss Mitigation/Collections Representative is responsible for managing delinquent loan accounts, ensuring positive member relations, and providing ethical lending solutions in a high call volume environment.

BankingFinancial ServicesNon Profit

Responsibilities

EDUCATE our members by providing information and support through trying times
PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening
PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current
ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful
MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity
INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans
REVIEW and process Right of Offset to eligible member accounts
ADHERE to Credit Union policies and all relevant regulations in connection with collections activity
COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements

Qualification

Bilingual (Spanish)Loss MitigationCollectionsInterpersonal SkillsActive Listening

Required

Bilingual in Spanish
Strong interpersonal skills
Ability to connect with members in a professional and calm manner
Ability to work independently
Ability to work a flexible schedule Monday through Friday - 40 hours per week
Manual dexterity - the ability to lift files and flex paperclips
Ability to comply with Credit Union policies and all relevant regulations in connection with collections activity
Ability to comply with Bank Secrecy Act (BSA) and other compliance requests and requirements

Preferred

Passion for helping others
Desire for a career, not just a paycheck
Experience in a fast-paced, high call volume work environment
Experience in collections or loss mitigation
Service excellence awards or recognition

Benefits

Medical/Dental/Vision Insurance
Paid Vacation
Paid Sick Time
Paid Holidays
Paid Wellness Day
Paid Volunteer Time
Flexible Spending Account
Health Savings Account
World Class 401(k) Plan
Tuition Reimbursement
Rate Discounts on Qualifying Loans
May be eligible for incentives or discretionary bonus based on results

Company

Canvas Credit Union

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Canvas Credit Union is an experience financial services.
dateFounded in 1938
location
Englewood, Colorado, USA
people-size501-1000 employees
web-link
https://www.canvas.org/

Funding

Current Stage
Late Stage

Leadership Team

D
David Pierce
CIO
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S
Sara Ott
Chief Retail Officer
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Recent News

PR Newswire
Black Dragon Capital℠ Forms FinTech Limited Partner Advisory Board Led by Seasoned Credit Union Executives
2025-08-05
The Business Times
Canvas Credit Union, CMU launch partnership
2025-03-01
The Business Times
Canvas Credit Union collecting socks for annual Sock Drive
2024-11-28
Company data provided by crunchbase