IT Operations and Support Intern Summer 2026 jobs in United States
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Amplifon · 1 hour ago

IT Operations and Support Intern Summer 2026

position8300 Central Park Drive, Waco, 76712, US
timeInternship
remoteOnsite
seniorityIntern
workcardStart in 2026 Summer

Amplifon is the global leader in the Hearing Care market, and they are seeking an IT Operations and Support Intern for a 10-week paid internship program. The role involves supporting end-users with technology issues, troubleshooting hardware and software problems, and assisting in software testing and improvements.

E-CommerceHealth CareRetail
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H1B Sponsor Likelynote

Responsibilities

Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems
Provide Tier 1/2/3 support for end-users and escalate unresolved issues when necessary
Install, configure, and maintain workstations, printers, and other peripherals
Log, track, and manage service requests through IT service management (ITSM) tools like ServiceNow or Jira
Document troubleshooting steps, solutions, and recurring issues in a knowledge base
Visiting onsite location (within 3hrs) for troubleshooting and training
Designing and executing test cases to identify and report software defects, ensuring functionality, usability
Help create technical specifications and test plans from business requirements
Assist in planning, preparation, execution and control of system integrations testing and end user systems acceptance testing
Partner across functions to achieve testing results/execution

Qualification

IT service managementTroubleshooting hardware/softwareTestingQuality assuranceMicrosoft ExcelData analysisInterpersonal skillsOrganizational skillsProblem-solvingAttention to detail

Required

Pursuing a bachelor's degree in Information systems, Computer Science, Data Analytics or related field
Current Sophomore, Junior, or Senior graduation date between May/June 2027 – 2029
Ability to conduct research into systems and data issues
Proficient in Microsoft Excel, Visio, PowerPoint and other Microsoft Office tools
Ability to travel within 3 hours of central office in Waco, TX
Analytical and interpersonal skills
Organized and detail oriented
Problem-solving abilities; ability to make decisions using good judgment
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

Benefits

Workshops designed to help you develop professional skills
Assigned a mentor in an area of interest

Company

Amplifon

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Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound.
dateFounded in 1950
location
Milan, Lombardia, ITA
people-size10001+ employees
web-link
http://corporate.amplifon.com

H1B Sponsorship

Amplifon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
$765.35M
Key Investors
Banca Popolare di SondrioBanco BPMEuropean Investment Bank
2025-06-01Post Ipo Debt· $56.77M
2025-04-07Post Ipo Debt· $109.82M
2024-10-15Post Ipo Debt· $272.08M

Leadership Team

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Fabio Rosa
CIO Americas
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Sarah Gorsuch
General Counsel, Chief Privacy Officer
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Recent News

Investing.com
RBC launches hearing-aid sector coverage, warns of slower market growth
2025-11-19
MarketScreener
Unicredit and Intesa lead the 83 Italian billionaire companies listed on the stock exchange
2025-10-27
PRLog
From transparency to trust, Enrico Vita: how Amplifon builds a culture of kindness
2025-10-27
Company data provided by crunchbase