Wilson Kester ยท 6 hours ago
Chief Operating Officer
Michigan, United States
Full-time
Hybrid
Director/Executive
7+ years expWilson Kester is a family law firm focused on empowering families in Michigan. As the COO, you will lead the transformation of the firm into a significantly larger enterprise by implementing innovative technology and operational strategies while maintaining a commitment to client empowerment.
Law Practice
Hiring Manager
L'Tanya Miles
Responsibilities
Partner with CEO/Founder on growth strategy and operational capacity for statewide expansion
Design firm-wide systems architecture supporting 6x revenue growth across multiple locations
Lead organizational transformation while preserving our mission-driven culture and client empowerment focus
Establish standardized processes for client intake, service delivery, and multi-location operations
Implement AI-enhanced marketing, sales, and client onboarding systems
Develop automated billing, collections, and financial reporting infrastructure
Create performance dashboards providing real-time insights into client outcomes and business metrics
Manage day to day technology investments; collaborate with CEO on strategic technology decisions and budget planning
Supervise department heads (Marketing, Sales, HR, Finance, IT) with focus on mission alignment
Scale HR functions to support 6x workforce growth while maintaining cultural cohesion
Lead change management initiatives during technology implementation
Build recruitment systems attracting talent aligned with our transformative approach to family law
Collaborate with Fractional CFO on financial systems supporting statewide operations, expanding financial leadership responsibilities as the organization scales
Build billing department operations for significantly increased case volume
Develop multi-location facilities management and vendor relationships
Collaborate on financial forecasting and planning processes enabling sustainable growth strategy and operational capacity planning
Drive operational transformation achieving significant revenue growth through efficiency and technology adoption; establish scalable department structure and systems and expand into new markets
Lead expansion into additional Michigan markets while maintaining strong profit margins and operational excellence
Establish statewide presence as Michigan's leading family law innovator through sustained growth
Qualification
Required
7+ years professional experience with 4+ years senior operational leadership
Proven track record scaling professional services businesses 2x+ growth in expanding organizations
Experience implementing technology solutions that drive operational efficiency and client experience improvements
Multi-departmental operations management with budget responsibility
Success managing organizational change while preserving culture and mission
Experience building scalable systems and processes in growth environments
Preferred
MBA or equivalent advanced business degree
EOS (Entrepreneurial Operating System) experience and certification
Family law operations experience
Multi-location or distributed team management experience
3x+ scaling experience in $5M-$15M revenue range
Legal or professional services industry background
Experience with legal practice management software and workflow automation
Familiarity with AI applications in professional services
Benefits
Comprehensive health coverage
Unlimited PTO policy
Executive coaching and conference attendance
Company
Wilson Kester
At Wilson Kester, we approach each client with commitment to deliver a positive outcome.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase