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TerrAscend · 1 hour ago

Wellness Associate - Part Time

Bethlehem, PA

Part-time

Onsite

Entry Level

1+ years exp

TerrAscend is a trusted, award-winning cannabis retail brand with locations across multiple states. They are seeking a Part Time Wellness Associate to provide compassionate and professional customer service to patients, assisting them with cannabis recommendations and ensuring a distinctive customer experience.

CannabisClinical TrialsHealth CareMedicalPharmaceutical

Responsibilities

Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration

Management of patient records through the systems

Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate

Maintain knowledge of state regulatory requirements and guidelines

Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security

Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs

Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines

Complete the required state mandated training program

Any other tasks assigned by Management

Qualification

Customer serviceCannabis knowledgeRetail experienceTeamworkCommunication skills

Required

Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission

Must be flexible regarding work schedule, including evenings, weekends, and holidays

Ability to work well within a team environment

Physical Requirements: Stand constantly, Walk frequently, Reach and twist/turn with hands and arms, Climb or balance and stoop, kneel, crouch or crawl, Frequently lift and/or move up to 20 pounds, Occasionally lift and/or move up to 50 pounds, Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

*** Background Check Requirement *** As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check