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M&T Bank · 5 hours ago

Collections Specialist I

Millsboro, DE

Full-time

Hybrid

Entry Level

$18/hr - $28.31/hr

1+ years exp

M&T Bank is a leading financial institution, and they are seeking a Collections Specialist I to manage an assigned portfolio for open or non-performing assets. The role involves contacting consumers with past due accounts, arranging payment alternatives, and adhering to compliance standards.

Financial Services

H1B Sponsor Likely

Responsibilities

Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions

Document outcomes of all calls

Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency

Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Promote an environment that supports belonging and reflects the M&T Bank brand

Complete other related duties as assigned

Qualification

Collections experienceCustomer serviceWord processing softwareSpreadsheet softwarePresentation softwareM&T Bank systemsCommunication skillsDetail oriented

Required

High School diploma/GED plus a minimum of 1 year relevant work experience

Experience with word processing, spreadsheet and presentation software

Detail oriented

Strong verbal and written communication skills

Preferred

Associate's degree

Previous experience in customer service, customer-facing, collections, call center or sales

Knowledge of M&T Bank systems

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)