Qualis1 Inc. ยท 1 hour ago
Genesys IVR Tester (Cyara Experience Required)
Newark, NJ
Contract
Onsite
Mid Level
$38/hr - $38/hrQualis1 Inc. is seeking an experienced Genesys IVR Tester with strong Cyara experience to support IVR testing initiatives for a large enterprise environment. The ideal candidate will be responsible for validating IVR call flows, ensuring system quality, and supporting UAT and regression testing efforts.
Staffing & Recruiting
Hiring Manager
Ankit Prasad
Responsibilities
Perform functional, regression, and UAT testing of Genesys IVR applications
Design, execute, and maintain automated test scripts using Cyara
Validate call flows, prompts, menus, integrations, and backend responses
Identify, document, and track defects using standard defect management tools
Collaborate with developers, business analysts, and stakeholders to resolve issues
Analyze call logs, test results, and reports to ensure IVR quality and performance
Support test planning, test case creation, and test execution activities
Qualification
Required
Hands-on experience testing Genesys IVR solutions
Strong experience with Cyara (Automated & Manual IVR Testing)
Knowledge of IVR call flows, CTI, SIP, and telephony concepts
Experience with defect tracking and test management tools
Strong analytical and troubleshooting skills
Excellent communication and documentation skills
Company
Qualis1 Inc.
At Qualis1 Inc., our robust business model is strategically built upon serving diverse industry sectors, including Finance, Health Care, Education, State Government, and Manufacturing.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase