Unified Bank · 3 hours ago
Customer Experience Manager
Dover, Dover, OH, US
Full-time
Onsite
Entry, Mid Level
$36K/yr - $46K/yr
2+ years expUnified Bank, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This role involves leading the Banking Center team to provide exceptional customer service while ensuring compliance with bank policies and developing team members' skills.
BankingFinanceFinancial Services
Responsibilities
Leading the Dover Banking Center according to the Bank’s culture, The UNIFIED Way
Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service
Maintains compliance with Bank and Regulatory policies and procedures
Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance
Coaches, develops and reviews performance, regularly, with all branch Team Members
Generates, processes and closes non-complex consumer loans
Motivates Team Members to build relationships with customers and offer Bank products and services
Monitors progress and works with staff to attain Banking Center achievement objectives
Resolves customer concerns in a professional, tactful manner
Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls
Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies
Qualification
Required
2 years of retail banking experience in a Teller, Personal Banker or Customer Service role
Excellent business communication skills, both written and verbal
Ability to lead, develop and motivate branch team to achieve branch objectives
Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs
Associates Degree OR equivalent related work experience is required
Company
Unified Bank
Unified Bank is a commercial banking organization that offers personal and business banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chad Smith
Senior Vice President, Human Resources
Company data provided by crunchbase