BlueCross BlueShield of Tennessee · 5 hours ago
Blue Horizon Success Manager
Chattanooga, TN
Full-time
Onsite
Mid Level
4+ years expBlueCross BlueShield of Tennessee is seeking a Student Success Manager who will ensure that every student has the resources and support needed to complete an accelerated associate’s degree in health sciences. The role involves maintaining proactive relationships with students and instructors, tracking progress, and facilitating interventions to drive student retention and satisfaction.
Health CareMedical
Responsibilities
Manage a 12-month program serving up to 100 students annually who are pursuing an associate degree in Health Sciences while participating in BCBST Customer Service Training. Ensure students have the resources and support needed to balance academic and professional responsibilities and successfully transition into full-time Customer Service Representative roles
Provide guidance during the BlueCross onboarding process and maintain weekly contact with each student to monitor attendance, academic progress, and challenges. Follow up to ensure students access necessary resources and stay on track toward program completion. Create opportunities to build community among the student cohort fostering a sense of belonging where the students feel connected and supported by their peers
Collaborate weekly with college instructors to track student performance and intervene when needed. Maintain visibility into student progress and provide coaching to support degree completion and workplace readiness
Design and manage mentoring and coaching opportunities that foster personal and professional growth. Lead initiatives focused on career readiness and leadership development to support students’ successful transition from college to full-time roles at BlueCross
Qualification
Required
Bachelor's Degree required
4 years - Experience working with students during high school and/or college required
1 year – Leadership experience required
Strong interpersonal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures
High emotional intelligence with an ability to relate to and build relationships with people with different personalities
Dogged in their pursuit of finding answers for students who may have myriad challenges
Highly organized to keep track of up to 100 students annually and corresponding college and community level supports
Knowledge about barriers and challenges related to post-secondary degree attainment
Capacity to solve problems and manage multiple assignments with critical deadlines
Attention to detail, exceptional documentation abilities, and organizational skills
Company
BlueCross BlueShield of Tennessee
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Casey Dungan
President and Chief Executive Officer - BlueCare
Melissa Scissom
COO, Cover Tenn
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