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Hitched Marketing Co. · 6 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$50K/yr - $70K/yr

Hitched Marketing Co. is a results-driven marketing agency focused on generating leads for Wedding Venues. As a Client Success Manager, you'll help Wedding Venues grow their businesses through digital marketing and serve as the main point of contact for clients.

Marketing & Advertising

Responsibilities

Serve as the main point of contact for client communications and quickly build relationships

You will be on zoom calls, A LOT

Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team

Perform check-in calls with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team

Respond to all client questions in a timely and concise manner (within a business day)

Learn and understand our tech stack (systems and tools) so you can teach our clients how to use them effectively. You don’t need to be a rocket scientist, just a basic understanding of how and why things work

Problem solve and managing crises. Be able to keep the temperature low with irate clients and find a win-win situation for problems

Coach clients through tough situations with our tactics and strategies that we emphasize

Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations

Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems

Review campaign data and identify trends and insights to develop strategic recommendations for campaigns

Implement upsell and retention strategies to help grow the business, encouraging clients to take action on other products and services that could be beneficial to them are the minimum requirements to be considered for the role

You have to be willing to undergo training on all our systems and processes and be able to teach our clients what you learned

You are ready, willing, and EXCITED to role play and practice communication and techniques to sell clients on an idea, strategy, concept, or new initiative

You have an inclination towards Digital Marketing or have experience in the industry

You are comfortable speaking and listening to people from all over the world

You are confident in your ability to not only make decisions on the fly, but also give clients advice or push back on their ideas

You have excellent written and verbal English skills

You’re fun to be around over coffee or cocktails outside of work (or tea if that’s your thing)

You're located in the United States to attend occasional in-person conferences

Qualification

Paid advertisingDigital marketingAccount managementProject management toolsAnalytical skillsCommunication skillsDetail-orientedProblem-solvingRelationship-building