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Ilitch Companies · 4 hours ago

Command Center Coordinator

Detroit, MI

Full-time

Onsite

Entry Level

1+ years exp

Ilitch Companies is responsible for safety and security operations for all Ilitch owned organizations. The Command Center Coordinator assists in overseeing operational and administrative functions to ensure a risk-free environment and coordinates the monitoring of safety systems and dispatching of personnel.

Food and BeverageHospitalityTravel

Responsibilities

Understanding of crowd dynamics, individual behavior, and situational awareness; with the ability to direct the appropriate measured response

Monitor, operate and control computerized safety systems, including CCTV, access control, visitor management and fire/life safety systems during normal and emergency operations

Investigates incidents in a timely manner. Prepares the critical incident report and investigation summary and provides same to the Security Supervisor. Ensures all reports and updates are submitted to Corporate Security Command Center

Ability to manage critical events and prioritize in an emergency, providing clear direction to subordinates and supervisors

Maintains accurate documents on all investigations until file is completed and incident is closed

Dispatch Security Representatives on operational shift staff (24/7) including concerts and events

Monitor and respond to alarm/intrusion systems, including notification to appropriate public safety-first responders

Dispatch Security Representatives for proprietary intrusion alarms, life-safety alarms and video equipment within the District Detroit

Establishes and maintains professional relationships with law enforcement agencies and affiliates oneself with professionals in area crime prevention groups

Develops and maintains a preventative maintenance plan for Command Center equipment

Other duties and projects as assigned

Qualification

Security managementIncident investigationCCTV operationCriminal justice knowledgePublic safety dispatchingComputer application knowledgeInterpersonal skillsWritten communicationOral communication

Required

College coursework in area of study, preferably security management or criminal justice, however prior security and or public safety dispatching experience may be considered

One year of experience in security and safety, experience with a law enforcement, public or private sector security and event management

Strong working knowledge of criminal and civil codes dealing with private sector security policies and procedures

Excellent written, oral, and interpersonal skills

Proof of and maintain a valid operator's license

Must pass a criminal background check in accordance with company policy and periodically checked thereafter

Must be willing and able to work evenings, weekends, and holidays

Preferred

Bachelor's or master's degree in security management or criminal justice

Professional training certifications in Security Management or Criminal Justice

Preference will be given to those applicants who possess at least one (1) year of experience in a security control room environment and possess intermediate or advanced level computer application knowledge

Company

Ilitch Companies

The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.

Founded in 1999

Detroit, Michigan, USA

10001+ employees