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SimplyInsured · 6 hours ago

Customer Support Representative (Employee Health Insurance)

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

SimplyInsured is on a mission to eliminate fear in health insurance by simplifying the process for small business owners. In this role, you will provide support to customers via chat, phone, and email, helping them navigate health insurance options and resolving inquiries to enhance their experience.

Health CareInsurance

Responsibilities

Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options

Work with existing customers to answer and resolve basic administrative and billing questions

Ensure that customer inquiries are responded to quickly and thoroughly

Contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance

Use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions

Propose process and product solutions to improve our customer experience

Qualification

Customer service experienceSupport ticketing softwareMultitasking skillsOral communication skillsWritten communication skillsPassion for helping peopleHigh-volume contact centerSupport CRM softwareDesire to help small businesses