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New York Life Insurance Company · 3 hours ago

Customer Service Advocate

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $47K/yr

New York Life Insurance Company is a provider of comprehensive insurance and absence management solutions. They are seeking a Customer Service Advocate to assist customers with inquiries regarding disability benefits, claims, and payment statuses while delivering exceptional service in a fast-paced environment.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Customer Service Advocate respond to customer inquiries primarily regarding:

Eligibility associated with their disability

Understanding of claim status

Understanding of claim payments related to disability plans

Researching customer information and inputting data into designated system

Assist customers with outbound calls to provider’s office to obtain medical records for disability claim

Qualification

Customer service experienceMicrosoft Office SuiteCommunication skillsOrganizational skillsEmpathyProblem solvingCritical thinkingTeamworkTime management

Required

High School Diploma or equivalent required

Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

Excellent written and oral communication skills

Ability to perform in a high volume, fast paced call center environment

Proven ability to work independently as well as a productive member of a team

Exceptional organizational and time-management focus

Candidates must reside within 50 miles radius of our 116 15th Street, 7th Floor. Pittsburgh PA 15222 location to be considered

Preferred

Associates or Bachelor's degree preferred

Customer service experience preferred

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)