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TUMI · 3 hours ago

Assistant Manager (Washington Square)

Portland, OR

Full-time

Onsite

Mid Level

TUMI is a leading brand in luxury travel and performance essentials, dedicated to empowering journeys for its customers. The Assistant Manager will be responsible for enhancing client experiences, driving sales, and fostering strong team dynamics within the retail environment.

Consumer GoodsE-CommerceFashionLifestyleRetail

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture

Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner

Take pride in work and strives for excellence

Take responsibility for performance and complete all assigned tasks and meet deadlines

Help teach others training content through consistent roleplay and coaching

Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job

Monitor and assist the Store Manager with the training and development for store associates

Complete quarterly goalsetting for personal development

Clearly articulate strengths, goals and opportunities

Show critical thinking capabilities and is solution oriented

Utilize company tools to create a 360-degree coaching culture

Openness to feedback from supervisors, peers and team

Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates

Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team

Demonstrate ethical conduct when completing job duties

Promote the organization’s goals and adapt flexibly to change

Ability to remain calm and deescalate situations

Collaborate effectively with team

Assist the Store Manager with managing the store schedule and timecards and payroll

Maintain Tumi University Training

Adhere to all company policies and procedures

Ensure the store follows the visual guidelines and directives

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies

Qualification

Sales experienceClient relationship managementLuxury market knowledgeTime managementCollaborationOpenness to feedbackIntegrity

Required

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment

Values a collaborative environment and have an openness to feedback

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties

Have strong sales and client experience, preferably in the luxury market

Can demonstrate proven success in meeting sales goals and achieving KPI's

Flexible availability to work nights, weekends, mornings, and holidays as needed

Have a strong sense of integrity and an ability to lead by example

Have strong time management skills

Benefits

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.

Retail Store Associates may be eligible to participate in the quarterly sales bonus program.

Company

TUMI

Glassdoor3.7

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move.

Founded in 1975