Nordstrom · 1 month ago
Principal Engineer - Store Selling & Customer Experience (Hybrid - Seattle)
Seattle, WA
Full-time
Hybrid
Lead/Staff
$191K/yr - $297K/yr
8+ years expNordstrom is revolutionizing its in-store customer experience through innovative technology. As a Principal Engineer, you will lead the technical strategy for point-of-sale systems and omnichannel platforms, ensuring seamless integration between digital and physical retail.
E-CommerceFashionRetail
Responsibilities
Architect scalable, reliable store selling and transaction solutions serving hundreds of stores and processing millions of customer transactions
Lead the technical vision for our point-of-sale ecosystem, driving next-generation capabilities while ensuring performance, security, and exceptional user experiences
Design systems enabling seamless omnichannel customer journeys that integrate selling empowerment tools with in-store experiences
Make key architectural decisions spanning selling, clienteling, and transaction domains that shape the future of store technology
Champion operational excellence through improvements in observability, telemetry, monitoring, and automation
Drive technical excellence across engineering teams, establishing best practices for distributed systems, real-time transaction processing, payment security, and system resilience
Leverage AI and machine learning to optimize transaction processing, personalize customer experiences, and enable predictive capabilities across store operations
Utilize AI-powered development tools (e.g. Claude) to accelerate code development, improve code quality, and enhance team productivity
Stay current with advances in retail technology, payment systems, customer experience platforms, and AI-driven retail innovation
Partner with product, store operations, customer experience, merchandising, and business stakeholders to deliver impactful solutions
Provide technical leadership as an individual contributor, mentoring senior engineers through code reviews, design discussions, and architectural guidance
Guide teams in adopting AI-assisted development practices and establishing best practices for AI tool integration in the development lifecycle
Collaborate with platform and enterprise services teams to ensure cohesive integration across the technology ecosystem
Qualification
Required
8+ years in software engineering with significant focus on retail systems, distributed architectures, or customer-facing applications
3+ years of technical leadership as an individual contributor, influencing engineering teams in high-scale retail or e-commerce environments
Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred, or equivalent experience)
Deep expertise in transaction processing systems, point-of-sale architecture, payment processing, and real-time financial systems
Strong background in distributed systems design, microservices architectures, event-driven systems, and high-volume transaction workloads
Experience with cloud platforms and modern technology stacks for building resilient, scalable applications
Proficiency in leveraging AI coding assistants to accelerate development workflows, from code generation to testing and documentation
Strong programming skills with ability to make trade-off decisions at multiple system levels
Network resilience patterns, offline mode capabilities, and data synchronization strategies
Regulatory compliance expertise: PCI-DSS, payment security, and data privacy
Proven track record building production-grade systems with 99.95%+ uptime
Deep commitment to operational excellence: observability tools, automated testing, deployment automation, and proactive monitoring
Customer-focused mindset with ability to translate business requirements into technical solutions
Strong mentoring capabilities with track record of developing engineers' technical skills
Ability to communicate complex technical concepts to non-technical stakeholders
Demonstrated ability to drive innovation while balancing business needs, operational constraints, and system stability
Preferred
Experience modernizing legacy retail point-of-sale systems
Background in omnichannel retail technology and unified commerce platforms
Previous experience leading large-scale technology migrations or platform consolidations
Experience implementing AI-powered features such as intelligent recommendations, dynamic pricing, fraud detection, or conversational AI for customer service
Track record of establishing AI-assisted development practices and tooling standards across engineering organizations
Experience implementing observability and automation improvements that significantly reduced operational overhead
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
Digital Commerce 360
2025-12-31
2025-12-16
Company data provided by crunchbase