Apply on Employer Site

Harte Hanks · 1 hour ago

Onsite Customer Care Representative

Greenville, SC

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Harte Hanks is seeking an Onsite Customer Care Representative who will serve as a problem-solver for customers experiencing device or connectivity issues. The representative will provide remote support via various communication channels and ensure an optimal customer experience by resolving inquiries effectively and efficiently.

AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing

Responsibilities

Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience

Acquire customer and issue-related information to input into the CRM database

Ask probing questions and use critical thinking to determine the root cause of an issue

After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue

Work as a consultative partner to your customer, building rapport and providing direction

Provide optimal customer experience by effectively resolving customer issues in a timely manner

Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution

Compose professionally written emails and responses for digital channels

Professionally and effectively defuse difficult situations over the phone and other support channels

Qualification

Customer service skillsAnalytical thinkingTechnical troubleshootingProblem-solving skillsWordExcelTeamsOutlookMultitasking abilityBasic computer skillsExperience in customer interactionFundamental writing skillsCommunication skills

Required

Ability to travel to and from onsite location for work

Strong customer service skills

Analytical thinking and problem-solving skills

Familiar with everyday computer tasks, internet navigation, and basic research

Fundamental writing skills including basic spelling and grammar usage

Ability to perform repetitive tasks and remain seated for long periods of time

Some experience with an environment that includes interaction with customers (retail, call center, hospitality)

Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang

Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously

Proficiency in Word, Excel, Teams, and Outlook

Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/Google TV) and troubleshooting network connectivity issues