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TUMI · 4 hours ago

Associate Manager PT 20-29 hours (Sky Harbor)

Phoenix, AZ

Part-time

Onsite

Mid Level

TUMI is a leading brand in luxury travel and lifestyle essentials, and they are seeking an Associate Manager to enhance client experiences and drive sales. The role involves building strong client relationships, achieving sales goals, and developing team members to ensure outstanding service.

Consumer GoodsE-CommerceFashionLifestyleRetail

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner

Take pride in work and strive for excellence

Take responsibility for performance and complete all assigned tasks and meet deadlines

Help teach others training content through consistent roleplay and coaching

Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job

Monitor and assist the Store Manager with the training and development for store associates

Complete quarterly goalsetting for personal development

Clearly articulate strengths, goals and opportunities

Show critical thinking capabilities and is solution oriented

Utilize company tools to create a 360-degree coaching culture

Openness to feedback from supervisors, peers and team

Exercise strong written and verbal skills

Adapt communication skills upwards, laterally and to their team

Demonstrate ethical conduct when completing job duties

Promote the organization’s business goals and adapt flexibly to change

Ability to remain calm and deescalate situations

Collaborate effectively with team

Manage personal timecards to ensure payroll accuracy

Maintain Tumi University Training

Adhere to all company policies and procedures

Ensure the store follows the visual guidelines and directives

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies

Ensure a consistent superior client experience

Qualification

Sales experienceClient relationship managementLuxury market knowledgeTime managementCollaborationIntegrityOpenness to feedback

Required

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment

Value a collaborative environment and have an openness to feedback

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties

Have strong sales and client experience, preferably in the luxury market

Can demonstrate proven success in meeting sales goals and achieving KPI's

Flexible availability to work nights, weekends, mornings, and holidays as needed

Have a strong sense of integrity and an ability to lead by example

Have strong time management skills

Benefits

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

This position may be eligible to participate in a company incentive program.

Company

TUMI

Glassdoor3.7

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move.

Founded in 1975