Infosys · 1 hour ago
Information Technology Desktop Support
Marshalltown, IA
Full-time
Onsite
New Grad, Entry Level
$19.23/hr - $19.23/hrInfosys is a global leader in next-generation digital services and consulting, and they are seeking an IT Support Associate. This role is responsible for providing expert technical support and hands-on repair services for laptops and related devices, ensuring devices meet quality standards and maintaining customer satisfaction in a fast-paced service environment.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
Hiring Manager
Ian Co, MBA
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA’s)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Qualification
Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc
Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Preferred
Excellent problem-solving, communication, and documentation skills
Ability to work independently and manage technical issues
Willingness to learn new technologies and adapt to different roles
Good to have any or more certificates such as: CompTIA A+, Microsoft Certified Desktop Support Technician
Benefits
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off.
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
Founded in 1981
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
MarketScreener
2025-12-30
2025-12-22
Company data provided by crunchbase