SnapLogic Technical Support Lead (Only USC or GC) jobs in United States
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Ampstek ยท 2 hours ago

SnapLogic Technical Support Lead (Only USC or GC)

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date6+ years exp

Ampstek is seeking a SnapLogic Technical Support Lead to oversee the support and operations of the SnapLogic integration platform. In this role, you will manage a team in a 24x7 support environment, handling incidents, service requests, and driving automation initiatives.

IT Management
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead a team of approximately 17 members in a 24x7 support environment, ensuring adherence to ITSM processes
Manage incidents, service requests, bug fixes, minor enhancements, and RCA for problem tickets
Coordinate with offshore teams for daily status updates, deliverables, and shift handover calls
Maintain client status reporting and drive continuous improvements and automation initiatives

Qualification

SnapLogic SupportSnapLogic Integration CertificationSnapLogic Admin CertificationServiceNowITSM ProcessesClient Status ReportingContinuous ImprovementTeam Leadership

Required

Minimum 6 years of experience in SnapLogic Support and Operations projects
Must be SnapLogic Integration and Admin Certified
Must have working knowledge of ServiceNow
Must have good understanding of ITSM processes
Candidates must be authorized to work without employer-based visa sponsorship

Company

Ampstek

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Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries.
dateFounded in 2003
location
Princeton, New Jersey, USA
people-size1001-5000 employees
web-link
https://www.ampstek.com

Funding

Current Stage
Late Stage

Leadership Team

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Rekha Pathy
CEO
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Company data provided by crunchbase