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Peoples Bank · 2 hours ago

Head Teller

Ripley WV, Ripley, WV, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Peoples Bank is a prominent community bank in the United States, recognized for its award-winning culture and commitment to improving local communities. The Head Teller position is responsible for overseeing the day-to-day operations of the branch teller area, coaching tellers, and ensuring operational standards are met while delivering exceptional customer service.

BankingFinanceFinancial Services

Responsibilities

Lead by example

Manage the day-to-day operations of the branch teller line Duties include branch teller line scheduling to ensure proper coverage, meeting referral goals, and overseeing of operational standards

Tasked to be the branch point person for audit preparation based on Standard Operating Procedures. Responsible for ensuring the entire branch team is following procedures, and educates the team on any updated or changes in policies and procedures

This position will work with the manager to ensure that the branch will successfully pass any and all audits

Will be responsible for providing coaching to assist in the development of the teller line team and others to be better

Monitor performance and report to management

May assist Branch Manager with hiring of branch teller line staff. Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times

Maintain a position of trust and responsibility by keeping all customer business confidential

Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals

Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult

Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability

Will be responsible for processing complex multi-step teller transactions

Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. Will provide follow up to customer, branch staff and/or internal partner on resolution of issue(s)

Follow operational standards regarding security, risk management, and compliance

Consistently completes required training for all bank and branch policies and procedures

Make sales calls via phone or accessible video conferencing systems to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce

Maintain a well develop working knowledge of the complete line of products and services offered

Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs

Responsible for meeting and adhering to Retail Branch Standards which includes dress code

Will perform special projects as assigned

Qualification

Customer service experienceCoachingDevelopmentSales skillsMicrosoft Office proficiencyAttention to detailTrustworthy behaviorVerbal communicationWritten communicationTeam playerPositive attitude

Required

High School Diploma or GED

1+ years related work experience in customer service

Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail

Trustworthy and confidential behavior is essential in this role

Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel) with common understanding of computer hardware and software (keyboard, mouse, icon identification, etc)

Excellent verbal and written communication skills

Positive and professional attitude

Ability to address and coach co-workers to be better

Client focused

Proven Team Player

Daily flexible and reliable transportation

Role requires consistent standing to perform role, bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up

Must be able to lift up to 25 lbs. on consistent basis

Must be able to travel to attend internal education and meetings, which in some circumstances, could include overnight stay and multiple hours of travel. Travel also required to fill in at other branches as needed