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Volunteers of America Los Angeles · 4 hours ago

Program Manager III

Los Angeles, CA

Full-time

Onsite

Senior Level

$80K/yr - $84K/yr

5+ years exp

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need. The Program Manager III manages a large, complex program, overseeing resources and coordinating efforts of program team members to achieve organizational objectives.

Non ProfitSocial

Responsibilities

Develop and manage project budget, project development, performance goals, and service delivery for service programs in accordance with stated grant requirements

Develop program policies, procedure plans, and associated communications documents

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Develop best practices and tools for project execution and management

Train, coach, and manage service team on program requirements, tools, and methods to meet those requirements

Effectively communicate project expectation to team members and senior management in a timely and clear fashion

Delegate tasks and responsibilities to appropriate personnel

Manage multiple teams of staff located at various work sites

Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided

Ensure program interim and final goals and requirements are achieved

Prepare monthly budget reports and proposals

Estimate and allocate resources that participants may need in order to achieve project goals

Create and analyze budget, reports, and program goals

Communicate with funder on an ongoing basis

Collaborate with community partners for services and housing opportunities to program participants

Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work

Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities

Effectively prioritize and execute tasks in high pressure situations

Other duties as required

Develop program policies, procedure plans, and associated communications documents

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Develop best practices and tools for project execution and management

Train, coach, and manage Homeless Services team on program requirements, tools, and methods to meet those requirements

Manage multiple teams of staff located at various work sites

Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis

Collaborates with other service providers to link various programs to community resources and supportive services

Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities

Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources

Identifies better, faster, more efficient ways to achieve the mission of VOALA

Community Outreach

Coaches and mentors junior staff

Other duties as required and may be subject to change

Qualification

Social Services Program ManagementBudget ManagementStaff ManagementCommunity OutreachProgram DevelopmentCollaboration with PartnersKnowledge about community resourcesHMISBilingual in EnglishSpanish

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

5 years of experience in Social Services Program Management, Coordination or Supervision

Minimum of 4 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs

Budget Management / Oversight Experience

Experience managing programs with over 10 staff, serving clients with multiple modalities