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Point32Health · 2 hours ago

Director, Product Data Management and Operations

Canton, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$151K/yr - $227K/yr

10+ years exp

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. The Director of Product Data Management and Operations is responsible for driving configuration strategy and execution, overseeing vendor partnerships, and collaborating with senior leadership to design scalable solutions that enhance operational efficiency and compliance.

Health CareInsurance

Responsibilities

Hires, manages, and trains both direct and non-direct staff with specific domain knowledge in configuration related business applications

Continuously evaluates system capabilities to meet business needs and facilitate enhancements

Implement and maintain business application systems. Coordinate application upgrades, testing, changes, and patching

Defines and monitors key operational metrics, ensuring transparency through clear communication, and driving organizational improvements by addressing performance gaps

Drives operational improvement programs, including ongoing development of a cross functional monitoring program and ensure ongoing compliance to regulatory, contract and internal procedures, with an ability to report out on performance, benefit realization as well as monitor and course correct, as necessary

Represents Operations at enterprise-wide functional areas across forums; communicates and manages plans, status, risk mitigation

Proactively works cross-functionally to identify and manage enterprise-wide interdependencies

Designs and implements tactical and operational plans that impact department and related department results

Oversees vendor activities, performance, service level requirements, and on-going relationship building

Develops project plans specifying goals, strategy, staffing, scheduling, risks, contingency plans, and allocation of available resources as project scope and size require

Monitors department performance against goals and targets to ensure timeliness, accuracy, adherence to metrics and take action to address gaps, missed targets and inventory builds

Persuades and influences internal and external relationships of critical importance as needed to ensure Operations and organizational objectives are met

Other duties as assigned

Qualification

Process managementChange managementLeadership skillsCommunication skillsTeam collaborationBudgeting knowledgePrioritizationProblem solvingMotivational skillsFlexibility