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Regional Income Tax Agency (RITA) · 4 hours ago

Business Analyst/Quality Assurance Analyst II

Brecksville, OH

Full-time

Hybrid

Mid Level

$36.77/hr - $36.77/hr

3+ years exp

The Regional Income Tax Agency is looking for a Business Analyst/Quality Assurance Analyst II to join their team. This role will serve as the primary liaison between project teams and stakeholders, leading IT development initiatives and ensuring successful solution implementations.

Financial ServicesGovernmentOffice Administration

Comp. & Benefits

Responsibilities

Lead assigned projects by facilitating discovery sessions with product owners and stakeholders, translating requirements into detailed user stories and story boards, conducting grooming sessions with the development team and coordinating activities to ensure successful project delivery

Partners with stakeholders and cross-functional teams to assess, prioritize, and refine business requirements for optimal project alignment

Effectively works on multiple concurrent projects with a strong focus on time management to meet tight deadlines and deliverables

Utilizes Azure DevOps for end-to-end management of user stories, tasks, bugs, and sprints, ensuring transparency and traceability across project teams

Elicits, documents, and analyzes detailed business and functional requirements to support the successful execution of projects of varying scopes and complexity

Translates conceptual business needs into user stories, workflows, and specifications that are clear and actionable for technical teams

Acts as a liaison between business users and Information Services teams, facilitating cross-functional collaboration

Collaborates with project sponsors to define project scope, vision, and deliverables to ensure alignment with organizational goals

Communicates changes and enhancements to business requirements — both verbally and in written documentation — to the project team, ensuring clear understanding of issues and solutions

Executes manual and automated test cases for both new and existing features to ensure software quality and functionality

Performs comprehensive testing, including functional, integration, security, data conversion, stress/performance, and user acceptance testing

Identifies, documents, and tracks software defects through to resolution

Participate in monthly patch testing, integration testing, smoke testing, and production support to maintain system stability and performance

Ensures all software meets organizational quality standards prior to deployment

Creates procedure documentation and knowledgebase articles

Performs demonstrations for end users to showcase new software functionality and gather feedback for continuous improvement

Communicates technology solutions into clear, concise language for non-technical stakeholders

Qualification

Business AnalysisQuality AssuranceAzure DevOpsSQLSiebel ApplicationsProblem SolvingCritical ThinkingDocumentationCommunication

Required

Bachelor's degree in Information Technology/Business Administration or equivalent work experience

Minimum of three years' work experience in the Systems Development department of an information systems organization or a proven track record as a BA/QA I

Specific knowledge of the Siebel Call Center, with knowledge of other Siebel applications (Service Requests, eService)

Good working knowledge of Windows Forms/Web applications, IVR systems, FileNet Systems, and Data Warehouse/SQL Jobs

Good working knowledge of Microsoft Word, Excel, and PowerPoint

Ability to create and execute simple to complex SQL queries and mentor more junior BA/QAs when needed

Ability to read file layouts

Fluency with Bug/Defect Tracking Systems

Visual Studio Team Foundation Server/Azure DevOps

Ability to execute automated test scripts using an automated testing tool and to follow-up on discovered defects and devise an overall strategy for using automated testing tools for RITA applications

Must be able to create the following types of documents: Business Process Flow documents, Functional requirements documents, Agile User Stories describing software features from a user perspective, Presentations, Functional system specifications (not technical system specifications), Management reports, Test requirement document, Test case document, Test Plans, User Acceptance Criteria Checklist

Preferred

Beyond Compare – File Comparison Tool

Visio for flow diagrams, business process models, etc. that benefit from a pictorial representation

Black box Testing: Does the product work as it is supposed to?

Grey box Testing: Do various parts of the products architecture work, e.g., interfaces, APIs?

White Box Testing: Using BA/QA developed code/scripts/queries, do the various parts of the product architecture work as expected?

Benefits

Low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage

Bi-annual contributions to employees’ Health Savings Accounts

Paid vacation and sick leave, including for mental health and for time to volunteer

3 personal days provided on the anniversary of the employee’s hire date

Initial 3 personal days are provided upon successful completion of the 180-day Introductory Period

Access to an employee assistance program, which offers many services including digital Cognitive Behavioral Therapy (DCBT), benefits and claims advocacy services, and assistance with other matters, such as childcare, mental health and legal assistance