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Deloitte · 1 week ago

Onshore SalesForce Lead

Greater Indianapolis

Full-time

Onsite

Senior Level

Deloitte is a leading consulting firm that seeks an experienced Salesforce CRM+RCA Specialist to join their Project Delivery Talent Model. The role involves overseeing Salesforce CRM operations, leading cross-functional teams, and ensuring operational excellence through Root Cause Analysis and continuous improvement initiatives.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments

Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues

Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives

Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes

Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction

Track and report on RCA outcomes, driving accountability and learning across teams

Mentor, manage, and develop a team of Salesforce functional and support analysts

Foster a culture of proactivity, collaboration, and high performance within the team

Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications

Facilitate regular service reviews, status updates, and performance reporting for leadership and business users

Ensure adherence to governance policies, security standards, and data quality across all operational processes

Oversee change management processes to minimize operational risk and support robust service delivery

Continuously evaluate operational processes, client feedback, and platform metrics to identify opportunities for automation, efficiency, and excellence

Drive operational innovations and strategic enhancements aligned with business goals

Qualification

Salesforce Administrator CertificationRoot Cause AnalysisStakeholder ManagementProblem-SolvingCommunication Skills

Required

Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations

Proven Leadership in Root Cause Analysis and Cross-Functional Teams

Strong problem-solving, communication, and stakeholder management skills

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

Company

Deloitte

Glassdoor4.0

Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.

Founded in 1845

London, England, GBR

10001+ employees

https://www2.deloitte.com

H1B Sponsorship

Deloitte has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6871)

2024 (4911)

2023 (5604)

2022 (8090)

2021 (5993)

2020 (10388)