Orthopaedic Associates of Michigan · 3 hours ago
Scheduling Secretary - Float
Grand Rapids, MI, US
Full-time
Hybrid
Entry Level
2+ years expOrthopaedic Associates of Michigan (OAM) is West Michigan’s most established orthopaedic practice, providing comprehensive musculoskeletal care. The Scheduling Secretary will be responsible for scheduling patient appointments, maintaining communication with patients, and ensuring a smooth scheduling process in a fast-paced environment.
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Responsibilities
Schedule Independent Medical Examinations, new patient and referrals, and follow-up appointments
Make and take a high volume of daily phone calls and follow up on voicemails while maintaining a professional, kind, and compassionate manner
Follow up on all missed appointments by following up with the patient to reschedule, or providing accurate documentation in the case that rescheduling is not an option
Maintain the master schedules for OAM providers according to each provider’s preferences
Schedule personal appointments and coordinate meetings as requested by the providers
Facilitate all necessary communication with patients and referring providers to ensure that OAM providers have access to x-rays, test, etc. prior to appointments
Create patient records. Obtain and document relevant patient information in the EMR system
Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures
Coordinate with different departments and staff across OAM to ensure that the correct appointments are being made for the correct providers
Other duties as assigned by management
Qualification
Required
2+ years of experience working in a healthcare setting
Experience/exposure to Electronic Medical Records
Basic understanding of healthcare terminology
High School Diploma/GED
Exceptional customer service skills
Strong verbal and written communication skills; high degree of comfort with taking and making 100-150 phone calls/day
Ability to multi-task while remaining very detail-oriented in a fast-paced environment
Highly organized and self-motivated; able to work independently
Ability to be flexible and cover scheduling desks wherever needed
Great problem solving and critical thinking skills
Knowledge of HIPAA guidelines and requirements
Must be computer savvy and proficient in MS Office
Ability to sit for long periods of time
Some bending, stooping, lifting, and reaching required
Ability to lift up to 50 pounds (on rare occasions)
Manual dexterity required to operate modern office equipment
Must have normal or correctible range of hearing, speech, and eyesight
Preferred
2+ years of experience scheduling for a multi-provider medical practice
Experience with NextGen
Company
Orthopaedic Associates of Michigan
Orthopaedic Associates of Michigan is a hospital & health care firm that offers trauma and sports medicine facilities.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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